Account Lead, APAC

🔥 1 hour ago

🇦🇺 Australia – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BrandBastion

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

💼 Consulting

📣 Marketing

🌍 Social Impact

💰 Seed Round on 2016-01

Consulting • Marketing • Social Impact

BrandBastion is a social media management platform that specializes in community management, brand protection, and audience engagement. It offers 24/7 services, utilizing advanced AI integrations to respond to comments, analyze sentiment, and prevent harmful interactions on social media. BrandBastion empowers brands to enhance their online presence by ensuring a safe and engaging environment for audience interaction, ultimately driving awareness and sales.

📋 Description

• Lead several of BrandBastion’s largest enterprise customer relationships across APAC. • Act as a strategic partner to senior stakeholders across social media, marketing, brand, and customer experience. • Help customers shape social engagement strategies across community management, moderation, outbound engagement, customer care, sentiment, and brand health. • Translate BrandBastion’s technology and AI capabilities into tangible business outcomes. • Lead onboarding and expansion across multiple brands and markets within complex global organizations. • Own retention, renewals, and commercial growth within accounts. • Identify opportunities to deepen adoption and introduce additional BrandBastion solutions. • Advise customers on social trends, best practices, and emerging opportunities. • Over time, hire, coach, and lead a regional Customer Success team across APAC, potentially expanding into EMEA.

🎯 Requirements

• Experience working as an Account Director, Client Partner, Social Media Lead, Social Strategist, or senior Customer Success leader. • Experience working with large consumer brands. • Ability to engage with senior marketing and social leaders. • Ability to understand business challenges and proactively advise customers. • Deep knowledge of social media, community engagement, and brand strategy. • Strong commercial mindset. • Ideally based in Australia. • Ability to work with customers and colleagues globally.

🏖️ Benefits

• Lead strategic initiatives that impact our Social AI-first approach. • Advance into senior leadership roles based on performance. • Work with global brands at the forefront of digital engagement. • Be part of a fast-growing AI-first company leading the future of Social Engagement. • Competitive Market Rate Compensation + 4+ weeks paid time off. • Opportunities for global team meets. • Flexible, Fully Remote Role. • Collaboration with a talented global team.