Client Success Specialist – Ukraine Private Entrepreneur

Job not on LinkedIn

🔥 0 minutes ago

🇺🇦 Ukraine – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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brightfin

WebsiteLinkedInAll Job Openings

201 - 500 employees

💳 Fintech

🏢 Enterprise

☁️ SaaS

Fintech • Enterprise • SaaS

brightfin is a company that specializes in Telecom Expense Management (TEM) solutions. Their platform integrates mobile, telecom, and cloud expense data into ServiceNow, enabling businesses to track, allocate, and optimize their IT expenses effectively. With features such as automated workflows and centralized asset management, brightfin helps organizations achieve cost savings and operational efficiencies.

📋 Description

• Work with the assigned Client Success Manager, who acts as the primary client point of contact • Complete recurring delivery tasks such as Quarterly Business Review creation, real-time usage checks, and allocation reporting • Advise the Client Success Manager of client-related challenges and opportunities • Provide documentation support so the Client Success Manager can facilitate clients successfully • Track missing invoices, monitor open tickets and incidents, and follow up where needed • Work with carriers to resolve billing disputes or ticket issues • Serve as backup for the Client Success Manager • Coordinate with Procurement, Service Desk, and Expense Management teams supporting customers

🎯 Requirements

• Bachelor's Degree in an appropriate field of study (Technical) or equivalent work experience • 3-5 years of experience working in Client Support capacity • Experience with ServiceNow is a plus • Excellent verbal and written communication skills • Excellent interpersonal and customer service skills • Excellent organizational skills and attention to detail • Excellent time management skills with a proven ability to meet deadlines • Strong analytical and problem-solving skills • Ability to function well in a high-paced and at times stressful environment • Proficient with Microsoft Office Suite or related software • Advanced Excel skills required • Fluent English (written and spoken) required to interact with international clients, partners, and internal teams • Ukraine Private Entrepreneur (FOP) status required • Candidates are subject to a background check • Employees must adhere to brightfin’s Information Security and Privacy policies and procedures • Prolonged periods of sitting at a desk and working on a computer

🏖️ Benefits

• Medical insurance — after successful completion of the probationary period • Equipment — we set up everything you need to work comfortably from home • Full FOP administration — we handle all administrative matters related to your business entity • Unlimited paid time off — coordinated with your team • Annual salary review — based on performance review outcomes • Parental leave • Comfortable remote setup