Customer Success Manager

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Syteca

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🔒 Cybersecurity

💸 Finance

Cybersecurity • Finance • Healthcare

Syteca is a cybersecurity platform that focuses on securing an organization’s internal environment by offering comprehensive solutions for privileged access management, user activity monitoring, and identity management. With a suite of tools designed to detect, record, and respond to insider threats, Syteca helps enterprises transform human risks into assets while ensuring data integrity and compliance with industry standards. The platform is adaptable and integrates seamlessly into existing IT infrastructures, making it a reliable choice for various industries, including finance, healthcare, and government.

📋 Description

• Serve as the primary point of contact for assigned customer accounts, building and maintaining trusted advisory relationships with IT security teams, CISOs, compliance officers, and system administrators. • Conduct regular check-in calls and emails to assess customer sentiment, address emerging concerns, and reinforce the value of the Syteca platform in their security posture. • Track onboarding milestones and keep a pulse on how customers are adopting the platform — identifying which features are being used, which are underutilized, and where additional guidance may be needed. • Triage and coordinate resolution of customer-reported issues by engaging Technical Support and maintaining transparent communication throughout the resolution lifecycle. • Document all customer interactions, success plans, risk indicators, expansion signals, and action items in the CRM (e.g., HubSpot) to maintain a complete and current account history. • Collect, organize, and relay customer feedback, feature requests, and pain points to the Product Management team to inform the Syteca product roadmap and prioritization decisions. • Proactively inform customers about new key platform functionalities, product updates, and feature releases.

🎯 Requirements

• 2 + years of work experience in related area • Understanding of cybersecurity principles • Communication skills (ability to adapt messaging for technical teams, C-level executives) • Relationship building (establishing trust and long-term advisory partnerships with multiple stakeholders) • Active listening and empathy (understanding customer pain points and translating them into actionable solutions) • Ability to quickly learn and master Syteca’s features, architecture, and deployment models. • English level: Upper-Intermediate and Higher

🏖️ Benefits

• Remote/hybrid work according to your needs • Flexible working hours • 20 working days of paid annual leave and paid sick leaves • Necessary equipment - a laptop, monitor, additional accessories • Career advancement and professional growth • Personalized learning approach (mentoring, internal courses, knowledge sharing) • Regular development - experienced team, regular 1:1, development plan according to your needs • Medical insurance / compensation for sports • Mental health support and other corporate bonuses • We celebrate and paid all National Holidays