Client Success Executive

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BSI

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1901

📋 Compliance

Compliance • Healthcare • Sustainability

BSI is a global Standards organization committed to helping organizations improve their performance and ensure safety, quality, and sustainability. As the UK National Standards Body, BSI provides a wide range of services, including certification, training, and assessment across various sectors such as healthcare, construction, and energy. BSI empowers businesses to adopt best practices and drive positive change through robust standards development and innovative solutions for a resilient digital future.

📋 Description

• Build and strengthen relationships with clients across the Americas region. • Proactively identify and engage at-risk clients before concerns escalate. • Lead service recovery and retention efforts, helping clients navigate challenges and rebuild confidence in BSI. • Partner with internal teams to resolve client concerns and deliver positive outcomes. • Analyze customer feedback, trends, and client sentiment to identify opportunities for improvement. • Advocate for clients while balancing business priorities and operational requirements. • Support initiatives that improve client satisfaction, retention, and overall customer experience. • Identify potential growth, renewal, and cross-sell opportunities and collaborate with Sales teams when appropriate. • Maintain accurate records, reporting, and documentation of client interactions and outcomes. • Contribute ideas that enhance operational effectiveness and strengthen long-term client loyalty.

🎯 Requirements

• Minimum 3+ years of experience in Client Success, Customer Experience, Account Management, Client Retention, Relationship Management, Renewals, or a similar customer-focused role. • Experience managing challenging client conversations and resolving complex issues professionally and effectively. • Demonstrated success influencing positive client outcomes and strengthening customer relationships. • Exceptional communication, relationship-building, and stakeholder management skills. • Strong emotional intelligence, empathy, and problem-solving abilities. • Commercial awareness with the ability to balance customer needs and business objectives. • Experience working cross-functionally with multiple stakeholders and departments. • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. • Experience using CRM platforms, reporting tools, or customer feedback systems. • Professional services, certification, SaaS, consulting, training, or regulated industry experience is a plus. • English, Portuguese and Spanish fluency required.

🏖️ Benefits

• 20-days annual leave • bank holidays • medical, dental, vision, and life insurance • 401(K) with company contribution • short-term and long-term disability • maternal leave • paid parental leave • paid bereavement leave • learning and development opportunities • a wide range of flexible benefits that you can tailor to suit your lifestyle