Supplement Sales Specialist

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bVital - Park City, UT

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🏥 Healthcare

🧘 Wellness

Healthcare • Wellness

bVital is a Park City, Utah–based clinic that offers precision neuroregenerative care focused on brain health and recovery. Using The Eckel Protocol®, the clinic combines advanced biomarker testing, frequency medicine (light, sound, electromagnetic fields), regenerative and functional medicine to create individualized programs for cognitive longevity, traumatic brain injury and concussion recovery, and precision Parkinson’s care. Founded by Dr. Greg Eckel, N. D. , M. S. O. M. , and Kitty Stoneburner, bVital emphasizes testing-first, root-cause treatment plans and ongoing re-testing and adjustments for long-term brain optimization and recovery.

📋 Description

• Run bVital's supplement business end-to-end: from the first conversation with a patient about their protocol to the follow-up call that keeps them on it month after month. • Report to the COO and own supplement revenue as a number on the business's scorecard. • Conduct supplement review and reorder calls with existing patients using consultative frameworks and approved scripts; close orders live on the call whenever possible. • Explain each supplement's purpose in plain language, connecting it to the patient's specific goals and provider intent. • Handle objections with empathy and facts, not pressure. • Drive recurring purchases through continuity framing, routine simplification, and proactive follow-up. • Identify clinically appropriate add-ons or bundles when they genuinely serve the patient. • Keep the CRM clean and current after every consult. • Own escalation and recovery for patients who are stuck ordering, have run out of supplements, or feel unsupported. • Deliver white-glove ordering support through the patient portal, email, and phone. • Ensure every patient leaves the interaction with clear next steps, timelines, and a follow-up plan. • Reduce ordering friction through templates, walkthroughs, and proactive outreach before patients hit a wall. • Monitor Zendesk and portal feedback trends and address recurring issues at the source. • Build and maintain a clean supplement performance dashboard. • Develop and refine SOPs, call scripts, and training materials for the program. • Support hiring and onboarding of supplement support representatives.

🎯 Requirements

• Genuine knowledge of supplements, functional nutrition, or integrative health (you can speak to this conversationally, not just technically) • 2+ years in a sales, patient success, or health-adjacent customer-facing role • Consultative selling skills: you close by helping, not by pushing • CRM proficiency and the discipline to keep records accurate after every interaction • Self-directed: you manage your own pipeline, follow-up cadence, and program without needing a manager behind you • Bonus points: Experience in a clinical wellness, functional medicine, or nutraceutical environment • Familiarity with Zendesk or similar support tools • Background in building or refining SOPs and sales scripts

🏖️ Benefits

• 50% employer-paid health insurance (employee-only coverage), eligible after your first full month • $1,000 annual treatment credit for bVital services, plus tiered service discounts at the Park City center • 15 PTO days annually (10 vacation, 5 sick), plus 6 paid holidays with floating options • 401(k) eligibility after 60 days • 40% staff discount on in-house supplements and wellness products • $500 annual training and education allowance • Paid conference and travel opportunities upon approval