Relationship Analyst – Customer Success

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🕒 April 12

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BWG

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

<BWG> is a technology company that supports digital transformation of HR by providing integrated payroll outsourcing, corporate benefits management, and internal communications solutions. It combines a SaaS platform (including a corporate social network) with BPO services, benefits brokerage, endomarketing agency services, and compliance support to automate HR operations, improve employee engagement, and reduce operational workload for HR teams. BWG serves large enterprises and offers implementation, dedicated account specialists, and insurance-backed operational guarantees.

📋 Description

• Manage and develop the client portfolio, ensuring engagement, adoption, and success in the use of BWG solutions. • Oversee the client portfolio, monitoring engagement, solution usage, success metrics, and satisfaction levels. • Analyze data and operational signals to identify churn risks, improvement opportunities, and preventive or corrective actions. • Identify and develop cross-sell and up-sell opportunities, aligning client needs with BWG's solution portfolio. • Lead commercial negotiations related to portfolio expansion, using a consultative, ethical, and value-oriented approach. • Serve as the point of contact between clients and internal teams, ensuring alignment, smooth communication, and efficient resolution of requests. • Support the implementation of scalable Customer Success practices, contributing to process standardization, continuous improvement, and operational efficiency. • Ensure that solutions and guidance comply with HR policies, CLT (Brazilian Labor Law), and applicable legislation.

🎯 Requirements

• Previous experience in Customer Success, Client Relationship, Account Management, or related areas. • Experience managing client portfolios, monitoring engagement, retention, and satisfaction. • Ability to analyze data and metrics to identify risks, opportunities, and improvement actions. • Experience or familiarity with cross-sell and up-sell strategies. • Experience negotiating with clients using a consultative approach focused on value generation. • Clear verbal and written communication, with the ability to interact with diverse client profiles and internal teams. • Strong organizational skills, sense of priorities, and discipline to operate in environments with multiple demands. • Ethical, collaborative, and customer-oriented attitude.

🏖️ Benefits

• Culture guided by solid principles: People first, Ethics and transparency, Shared responsibility, Leadership by example, Customer at the center of decisions.