Senior CRM Analyst

Job not on LinkedIn

🕒 April 7

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Itaú Unibanco

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Itaú Unibanco is a leading financial institution in Brazil that provides a wide range of banking services including retail banking, investment banking, and asset management. Committed to innovation and technology, Itaú Unibanco serves over 55 million clients through its extensive network of branches and digital platforms. The bank also emphasizes diversity and inclusion in its workforce, fostering a culture that values different perspectives to drive transformation and enhance customer experience.

📋 Description

• Conduct studies and analyses to support the definition of pricing strategies with a customer-centric view, applied to banking benefits; • Manage product P&L, monitor customer outcomes and interpret profitability indicators such as RAROC, PB, CC, RGO, CV and CEA; • Make adjustments and enhancements to the Minhas Vantagens program rules, focusing on optimizing results and continuously improving the customer experience; • Work collaboratively, demonstrating strong analytical ability and teamwork; • Apply financial knowledge to support decision-making; experience or familiarity with credit is desirable; • Review and adjust rules for benefits programs, scoring and tiers; • Design proposals for banking benefits according to customer profile and engagement.

🎯 Requirements

• Ownership mentality, with a strong sense of responsibility for results and deliverables; • Strong analytical ability, with skill to interpret data and generate actionable insights; • Results-oriented, working with a focus on targets and performance indicators; • Customer-focused, centered on experience and the value delivered throughout the customer relationship; • Proactive and autonomous in identifying improvement opportunities and optimizing processes; • Ability to work collaboratively, partnering with multidisciplinary teams; • Highly analytical profile, with a strong data orientation to support decision-making and generate business insights; • Education: Bachelor's degree in Engineering, Statistics or related fields. • Technology: Advanced Office suite skills, with emphasis on Excel and PowerPoint. Experience with SQL and Python is a plus.

🏖️ Benefits

• Meal allowance • Transportation allowance • Food allowance • Childcare assistance • Medical insurance • Dental insurance • Life insurance • Private pension plan • Partnerships with Gympass and Totalpass (discounted access) • Partnership with Univers (Drogasil and Droga Raia) • Access to Itaú Unibanco Club facilities (Guarapiranga, Itanhaém and São Sebastião) — visits, reservations and accommodation • Benefits and discounts at partner stores and services across Brazil and Latin America • Fique OK program • Corporate University • Discounts on financial products and services