RevOps Systems Administrator, Zendesk

May 9

Apply Now

Get a free AI resume review

CallRail

WebsiteLinkedInAll Job Openings

CallRail’s lead intelligence platform helps businesses market with confidence.

201 - 500

💰 $45.6M Venture Round on 2020-11

Description

• CallRail is looking for a RevOps Systems Administrator who will serve as the primary system administrator and lead the ongoing development and maintenance of key Customer Experience Applications • Responsible for executing the day-to-day configuration, support, maintenance and improvement of service applications • Conduct regular audits to ensure data accuracy and compliance • Test and validate new processes in a sandbox environment before implementing them into a production environment

Requirements

• 3+ years of Zendesk or similar administration experience with in-depth knowledge of ticketing, live channel support systems, and API/App Integrations • Certified Zendesk Support Administrator Expert • 3+ years of experience configuring and managing a phone IVR, such as Five9 • You can communicate the vision, strategy, and status of projects to leadership and internal stakeholders • Self-starter, self-motivated, able to work independently, prioritize effectively, and perform multiple tasks under minimal supervision • Ability to meet deadlines, handle and prioritize simultaneous requests • A basic understanding of Asana and LucidChart is preferred • Deployment of Zendesk Answer bot, preferred • Knowledge of Salesforce products, specifically Service Cloud and Sales Cloud • Strong emotional intelligence • Experience in SaaS • Experience in a high-velocity, transactional business model • Strong attention to detail, a flexible attitude, and a team player • Strong sense of ownership and ability to meet deadlines

Benefits

• Healthcare (one option covered at 100% for employees) • Dental & Vision Coverage • Competitive HSA with company matching • Paid parental leave • Flexible vacation policy • 401K options with company dollar-for-dollar match • Employee stock options available from day one • $2,000 annual educational allowance • Catered lunch every Tuesday * an in-office perk • MARTA transportation or office parking expenses covered • Employee charitable donation company match, up to $500 annually • Regular company outings and events • Remote work from home options with $500 office stipend to set up your home office • Designated bike storage