Customer Success Manager – Global Strategic Brands, French Speaking

🔥 10 minutes ago

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Canary Technologies

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11 - 50 employees

Canary Technologies is a leader in hospitality technology that provides hoteliers with easy, intuitive, and secure solutions to help hotels provide an ideal guest experience.

📋 Description

• Serve as the strategic owner of assigned global strategic accounts. • Quarterback across work streams and coordinate with Implementation Manager and Sales. • Lead strategic account planning and develop success plans. • Conduct regular executive business reviews and provide insights. • Ensure smooth transitions from deployment to adoption. • Monitor product usage and adoption across large portfolios. • Partner with Sales to uncover and execute expansion opportunities. • Advocate for customer needs internally by partnering with Product, Engineering, and Support teams. • Promote customer advocacy and transform satisfied brands into champions of Canary.

🎯 Requirements

• BA/BS degree. • Fluent in French & English. • 5+ years in Enterprise Customer Success, Account Management, or Strategic Consulting—preferably in hospitality technology or SaaS. • Proven ability to manage complex, multi-stakeholder enterprise accounts. • Strong executive communication skills with the ability to influence C-level stakeholders. • Experience in strategic planning and account growth within global or multi-property enterprises. • Collaborative mindset, with proven ability to work cross-functionally with technical and commercial counterparts. • Strong problem-solving skills and ability to manage competing priorities in fast-paced environments. • Project Management Professional (PMP) certification or equivalent experience is a plus.

🏖️ Benefits

• Canary Days: Each month we provide company wide days off. • Self Improvement Club: Monthly meetings and budget for personal goals. • Professional Development Chats: Budget for cross-functional professional development. • Travel Reimbursement: Travel stipend for visits to offices in NY, SF, or Dallas. • Personal Travel Reimbursement: Credit towards hotel stays with partnered hotels.