Customer Support Specialist – SaaS, Digital Products

🔥 6 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cannaleo Digital GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

Cannaleo Digital GmbH is a Germany-based SaaS company that provides a specialized digital platform for pharmacies to manage the safe, legal, and efficient dispensing of medical cannabis. The platform covers the entire workflow from prescription intake through inventory, ordering, reservation, fulfillment, and billing, and includes integrated e-commerce, payment processing, SEO-optimized pharmacy websites, GDPR-compliant processes, training, and consulting. Cannaleo serves over 200 pharmacies with tailored onboarding, support, regulatory compliance features, and pharmacy-focused marketing and analytics services.

📋 Description

• Support pharmacies with technical and product-related questions via tickets, email, phone, and occasional video calls • Analyze and narrow down issues and systematically compile relevant information • Develop your own solutions rather than simply forwarding problems • Identify recurring issues and support the implementation of process improvements • Create and continuously improve internal documentation, workflows, and standards • Work closely with Product, Development, and other teams • Support the rollout of new features and releases • Take on responsibility for specific product areas or product categories over time

🎯 Requirements

• Experience in customer support, ideally for SaaS products, digital platforms, or products requiring explanation and guidance • Proficiency with digital tools such as Excel/Google Sheets and ticketing systems (e.g., Zoho Desk, Zendesk) • Basic technical understanding; experience with CMS platforms, databases, or SQL is a plus • Strong analytical and structured approach to work • Excellent written and spoken German • English language skills are a plus • Willingness to quickly learn new systems, products, and technical concepts • Independent, accountable, and solution-oriented way of working • Ability to explain complex topics clearly, empathetically, and professionally

🏖️ Benefits

• 30 days of paid vacation • Exclusive discounts with numerous partner companies (Corporate Benefits) • Flexible working hours • Regular feedback meetings • Specific opportunities for personal and professional development • Structured people onboarding with clear processes and designated contacts • Responsibility and room to shape your work • Innovative digital healthcare solutions and a diverse range of projects