Desktop Support Engineer (Remote - EMEA)

July 13, 2023

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Canonical

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Enterprise open source, secured and delivered by the publisher of Ubuntu.

Open Source • Certification • OpenStack • Software Development • Containers

501 - 1000

Description

• This is an opportunity for an Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best people in the industry at Canonical. The role of a Desktop Support Engineer at Canonical • You will be accountable for delivering an outstanding technical support experience on the full Desktop and Server technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. Your day to day job is to provide technical expertise, be an excellent communicator and a service-oriented professional. Every day you will have to make judgement calls to prioritise customer issues and maximise your effectiveness. You will also need to set time aside to learn about our new products and technologies and evolve as a professional. You will participate in various training sessions, team gatherings and Company events.

Requirements

• Bachelors or equivalent four year degree in a technical field from an accredited college or university. Preferable majors: Computer Science, MIS, Electrical Engineering, etc. • Advanced troubleshooting of Mac and Windows operating systems, and multi OS machines • Experience with system performance troubleshooting • Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files) • Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.) • Experience with Linux server administration • Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go) • Ability to learn quickly, thrive on change and handle the pressure of a customer facing job • Strong written and verbal English communication skills • Willingness to travel up to 4 times a year for internal events • Additional skills that you might also bring • Experience supporting virtualized environments (KVM, Virtual Box, VMWare) • Experience with other open-source desktop technologies • Active contribution to open-source projects/forum/code • Experience with Linux Kernel

Benefits

• Fully remote working environment • Personal learning and development budget of 2,000USD per annum • Annual compensation review • Recognition rewards • Annual holiday leave • Parental Leave • Employee Assistance Programme • Opportunity to travel to new locations to meet colleagues at ‘sprints’ • Priority Pass for travel and travel upgrades for long haul company events