Sales Consultant

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Capacity Gestão de Pessoas

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Capacity Gestão de Pessoas is a digital marketing and web design agency based in Belo Horizonte, Brazil. Founded in 2008 under publicist and marketing specialist Raphael Freitas, the agency focuses on creative, innovative marketing solutions delivered via monthly retainers or on-demand services. Its offerings include visual identity, responsive website development, social media management, promotional materials, presentations, and advertising; the firm highlights 16 years of operation and more than 300 clients.

📋 Description

• Provide inbound customer service, primarily via WhatsApp and other communication channels • Understand customers' needs, present services and guide the interaction through to conversion • Schedule appointments, confirmations and rescheduling • Follow up with interested customers who have not completed booking • Identify conversion opportunities during interactions • Actively prospect new customers via WhatsApp and other channels • Work the salon's contact database to generate new appointments • Re-engage customers who haven't visited the salon for a certain period • Build relationships to drive repeat business and customer loyalty • Present services, procedures, staff, terms and the salon's differentiators • Record interactions, opportunities and conversions in the company's system or tool • Monitor service and conversion results • Work alongside the salon team to ensure a great experience from first contact through in-person service

🎯 Requirements

• Experience in customer service, front desk or sales/commercial area • Strong verbal and written communication skills • Comfortable communicating with customers via WhatsApp • Sales-oriented, persuasive and conversion-focused profile • Proactive in reaching out and acquiring new customers • Organized, able to track callbacks and follow-ups • Empathy and ability to build customer relationships • Fast and with a sense of urgency in responding • Enjoy working with people and focused on delivering a great customer experience • Advantageous: experience in beauty salons, aesthetics, clinics, spas or businesses related to beauty and wellness • Advantageous: experience selling via WhatsApp • Advantageous: experience with CRM or customer service systems • Advantageous: experience with customer prospecting and reactivation • Advantageous: experience working with sales, booking and conversion targets • Availability to work business hours, Monday to Friday, and Saturdays (half-day)

🏖️ Benefits

• 100% remote position • Fixed salary • Commission • Paid leave • 13th-month salary • Career development track