Customer Support Associate (Contract)

March 28

Captiv8

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Combining data, influencer strategy, & social insights for impactful and measurable brand storytelling.

SaaS • Social Media • Marketing • Influencer Marketing • Advertising

51 - 200

Description

• Make clients happy by offering top-notch customer service • Troubleshoot platform issues and provide timely updates • Collaborate with internal teams for issue resolution and customer feedback • Enhance processes and materials for efficiency and customer experience • Stay updated on new features and product updates

Requirements

• 2-4 years customer-facing experience in a SaaS company • Strong technical troubleshooting skills in a SaaS platform • Effective communication across organizational levels • Build customer trust and handle inquiries with attention to detail • Adaptability and resourcefulness in remote work environment • Basic problem-solving abilities • Experience with Influencer Marketing/Digital Media is a plus but not required

Benefits

• Work with top Fortune brands like Verizon, Walmart, Ford, Amazon, Kraft Heinz • Utilize AI-powered global influencer platform • Collaborate with passionate influencers across multiple social channels • Streamlined branded content creation and measurement for brand marketers and agencies • Access to credible partnerships with institutions like Social+Capital, Subtraction Capital, and Launch Fund