Honeywell
10,000+ employees
🚀 Aerospace
⚡ Energy
Aerospace • Energy • Manufacturing
Honeywell is a diversified multinational technology and manufacturing company that delivers hardware, software and services across aerospace, industrial and commercial markets. It provides aircraft systems and avionics, building and industrial automation, energy and sustainability solutions, safety and productivity tools, and enterprise software platforms (like Honeywell Forge) for operational optimization and OT cybersecurity. Honeywell serves customers in aerospace, manufacturing, utilities, healthcare, oil & gas, retail and logistics, and focuses on digital transformation, automation and energy transition.
Customer Success Manager
🕒 March 24
🏈 Ohio – Remote
💵 $92.8k - $115.9k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
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Honeywell
10,000+ employees
🚀 Aerospace
⚡ Energy
Aerospace • Energy • Manufacturing
Honeywell is a diversified multinational technology and manufacturing company that delivers hardware, software and services across aerospace, industrial and commercial markets. It provides aircraft systems and avionics, building and industrial automation, energy and sustainability solutions, safety and productivity tools, and enterprise software platforms (like Honeywell Forge) for operational optimization and OT cybersecurity. Honeywell serves customers in aerospace, manufacturing, utilities, healthcare, oil & gas, retail and logistics, and focuses on digital transformation, automation and energy transition.
📋 Description
• Ensure long‑term operational success for customers using Intelligrated’s material handling automation. • Act as the primary advocate for assigned customers, aligning resources to support system performance. • Guide customers through the entire lifecycle, ensuring assets deliver maximum uptime and ROI. • Conduct regular executive business reviews focused on KPIs such as system uptime and throughput performance. • Oversee delivery of lifecycle services including preventive maintenance and remote support. • Analyze system performance data to identify trends and improvement opportunities. • Partner with Sales, Project Management, Engineering, R&D, Parts and Technical Support.
🎯 Requirements
• Experience in customer success, account management, or service delivery. • Significant and relatable experience managing projects or programs. • Ability to interpret technical data, service reports, and operational KPIs. • Excellent communication skills with the ability to engage both technical and executive stakeholders. • Proven ability to manage complex accounts with mission‑critical operations. • Six Sigma or similar certifications. • Experience supporting large distribution centers, e‑commerce fulfillment operations, or manufacturing facilities. • Familiarity with Intelligrated systems, services, and solutions.
🏖️ Benefits
• employer-subsidized Medical, Dental, Vision, and Life Insurance • Short-Term and Long-Term Disability • 401(k) match • Flexible Spending Accounts • Health Savings Accounts • EAP • Educational Assistance • Parental Leave • Paid Time Off (for vacation, personal business, sick time, and parental leave) • 12 Paid Holidays
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