Enterprise Account Manager

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CareXM

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

🏥 Healthcare

☁️ SaaS

🤝 B2B

💰 Private equity on 2020-12

Healthcare • SaaS • B2B

CareXM is a care coordination partner that provides nurse triage, patient engagement, and medical answering services tailored for home-based care and provider organizations. Their platform offers 24/7 nurse triage (<35s avg speed to RN), proactive outbound patient engagement, AI-powered documentation, EMR integrations, and telemedicine support to reduce clinician burden, standardize workflows, and improve reimbursement alignment. CareXM supports thousands of provider organizations nationwide and leverages data from 2M+ annual interactions to inform operations and care delivery.

📋 Description

• This individual will work directly with CareXM clients and internal teams to retain and grow Enterprise customers • Responsible for retention and overall relationship management for an assigned number of company’s key accounts • Highly-focused on value-driven interactions at every level of the organization: From C-Suite, Executives to the nursing staff using the technology • Strategic account planning that maps out a path for high customer satisfaction, revenue growth and client referrals • Work closely with healthcare professionals, having familiarity with clinical terms, processes, and procedures • Deep knowledge and understanding of all products, tools and services offered by CareXM • Act as a trusted advisor and advocate • Occasional travel to support client relationships and/or sales team • Prepare and deliver informed Quarterly Business Reviews to Executive Team members, focused on value realization • Coordinate and collaborate with multiple internal teams (Sales, IT, Implementations, etc.) to assure overall solid and consistent delivery of service to clients • Lead and facilitate resolution of any client issue, change or enhancement • Proactively work with clients to introduce and implement enhancements of services, when applicable • Create meeting agendas, document meeting notes and client communications and develop creative solutions within a set scope of available options • Communicate effectively with all internal teams regarding client changes and/or updates • Frequent and effective contact with clients, particularly during periods of implementing upgrades/changes to account • Operate as a subject-matter expert (SME) for best practices and policies, educate his/herself on industry trends and the impact to our customers

🎯 Requirements

• Bachelors’ Degree, 7+ years of sales and/or account management experience required, and 2+ years of experience working with large Enterprise customers desired • Previous experience working in the healthcare industry or with healthcare technology • Strong relationship development and management skills • High amount of self-agency and empathy + ability to demonstrate extreme ownership over dedicated set of accounts, supporting some of the largest Hospice and Home Health organizations across the country • Experience utilizing strategic account management practices • Proven track record of managing and scaling high-value, enterprise-level client relationships. • Exceptional communication skills with the ability to articulate complex ideas clearly to stakeholders at all levels, from frontline teams to executive leadership (C-suite) • Ability to quickly learn key characteristics of new products/solutions and communicate the value of those solutions to customers • Excellent problem resolution skills • Ability to develop and maintain relationships with C-Level executives • Ability to establish oneself as a trusted advisor • Ability to lead a diverse group in addressing customer needs • Highly motivated and results oriented • Previous experience using Salesforce as the project reporting tool and forecasting method, preferred • Ability to occasionally travel to support customers and/or industry conferences

🏖️ Benefits

• Health insurance • Flex Spending/Health Savings Accounts • Dental Insurance • Vision insurance • Short Term Disability • A Day of service (8 hrs to volunteer in addition to earned PTO) • Paid training • Paid time off • 401(k) plan • Life insurance • Employee assistance program