E-commerce Customer Service Representative - Luxury Brand

April 3

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Carl Friedrik

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Carry with confidence.

Attainable Luxury Online • Fine Craftsmanship • Timeless Design • Transparency

11 - 50

Description

• To be the face of Carl Friedrik for the customer, staying up to date with all new projects and developing a strong understanding of our brand and products • Provide knowledgeable and confident answers to customers on all platforms (online chat, email, social media, and phone) • Display initiative and an ability for problem-solving • Action customer requests across a variety of e-commerce tech platforms and software • Liaise with our warehouse to help track shipments for customers and adjust orders accordingly • Liaise with our Global Payment System to help monitor customers payments/refunds, and returns • Building strong rapports with customers, going above and beyond to help solve their queries

Requirements

• Passionate: You’re passionate about your role, your team, and serving our customers • Proactive: You act without being told what to do and have the ability to self-handedly push a new project to the finish line • Strong communicator: Both within the team and externally (excellent written/verbal skills) • Creative: You express creativity in your approach to problem-solving. You always ask if there’s a better way to do something • Problem solver: You are able to come up with creative and logical solutions to problems and action them with no assistance • Experience in a customer service or customer-facing role • Technical understanding of order management softwares and e-commerce platforms • Native level English

Benefits

• Competitive salary • Contributory pension scheme • Annual company trip + frequent team social events • Flexible location, even remote • Premium co-working spaces in London and Barcelona • Join a fast-growing, agile and international team, passionate about innovation and making a difference