Customer Success Analyst – Property Owners

Job not on LinkedIn

🔥 59 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Carneiros Temporada

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

✈️ Travel

🏠 Real Estate

🛍️ eCommerce

Travel • Real Estate • eCommerce

Carneiros Temporada is a company specializing in seasonal rentals, offering luxurious vacation homes and bungalows in popular beach destinations like Porto de Galinhas and Praia dos Carneiros. They focus on providing a range of accommodations, from cozy studios to spacious multi-bedroom properties, catered to families and groups looking for a memorable holiday experience. Their commitment to high standards and customer satisfaction is reflected in the positive testimonials from guests who appreciate the cleanliness, comfort, and stunning locations of the properties offered.

📋 Description

• Provide support and follow-up for property owners • Maintain a close, professional, and transparent relationship with the client portfolio • Periodically analyze property performance, considering occupancy, average daily rate, revenue, bookings, and market trends • Present results and advise property owners on improvement opportunities • Identify underperforming properties and propose action plans • Support decisions related to rates, availability, minimum stay requirements, and listing competitiveness • Receive, track, and resolve property owners’ requests and complaints • Coordinate the resolution of issues related to maintenance, cleaning, linens, inventory, property conditions, and booking operations • Follow up with the responsible internal teams until requests are fully resolved • Identify recurring issues and propose process improvements • Advise property owners on the policies, procedures, and management model of Carneiros Temporada • Take preventive action to promote property owner satisfaction and retention • Record interactions and keep each property’s information and outstanding items up to date • Work collaboratively with the Operations, Maintenance, Reservations, Revenue Management, Finance, and Customer Experience (CX) teams

🎯 Requirements

• Excellent verbal and written communication skills • Strong interpersonal and negotiation skills • Analytical mindset and results-oriented approach • Highly organized, with the ability to manage multiple requests simultaneously • Proactive and solution-oriented profile • Composure when handling complaints, conflicts, and high-pressure situations • Ability to turn performance data into clear guidance for property owners • Strong prioritization skills and commitment to following requests through to completion • Proficiency in Excel/Google Sheets and ease of use with management systems • Previous experience in Customer Success, customer service, or portfolio management • Experience in the vacation rental, hospitality, tourism, or real estate industry • Knowledge of Airbnb, Booking.com, and other OTAs • Experience with occupancy, average daily rate, revenue, and property performance metrics • Bachelor’s degree or technical degree • Must have a personal laptop and internet connection

🏖️ Benefits

• Home office allowance • Meal allowance • Day off