Customer Success Manager – Customer Success

Job not on LinkedIn

🔥 13 hours ago

🇧🇷 Brazil – Remote

💵 R$10k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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COPE Executive Search

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

💼 Consulting

📣 Marketing

🎯 Recruiter

Consulting • Marketing • Recruitment

COPE Executive Search is a boutique executive search firm that connects companies with mid- and senior-level leaders through consultative, partner-led recruitment processes. The firm works closely with clients to diagnose business context, map the market, identify and attract candidates with technical, behavioral and cultural fit, and support negotiation and post-hire follow-up. COPE emphasizes strategic, high-touch engagement driven by experienced partners, long-term retention, and precise candidate‑role alignment across multiple sectors.

📋 Description

• Serve as the primary point of contact for customers throughout the entire lifecycle — pre-sales, activation, operations, and renewal • Maintain ongoing, close relationships with the customer base • Conduct regular check-ins to gather feedback, anticipate churn risks, and identify opportunities • Document and structure customer insights, sharing them with the Operations, Maintenance, and Product teams • Keep HubSpot updated with communication histories and relevant interactions • Monitor and respond to automated HubSpot alerts • Coordinate the Customer Success Analyst’s CRM updates and the preparation of documents and reports • Identify customers and opportunities for developing success stories and social proof • Identify upselling and account expansion opportunities • Support the Sales team with information about customer profiles and maturity levels • Provide input for Marketing, including testimonials, impact data, success-story narratives, and NPS

🎯 Requirements

• Demonstrated experience in Customer Success, B2B customer service, or account management • Excellent verbal and written communication skills, with clarity, empathy, and active listening • Familiarity with CRM systems (HubSpot or similar) and disciplined interaction logging • Relationship-oriented, proactive, and results-driven profile • Ability to coordinate people and processes independently • Knowledge of the wastewater treatment, sanitation, or industrial equipment sectors (a plus) • Experience managing rental or recurring-service contracts (a plus) • Familiarity with Customer Success metrics: NPS, Churn Rate, Health Score, and LTV (a plus) • Experience working at technology companies or with IoT products (a plus)

🏖️ Benefits

• Contractor compensation (PJ) — 12 invoices per year • No benefits