Senior CRM Analyst

Job not on LinkedIn

🔥 1 minute ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Quality Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Quality Digital is a leading technology company in Brazil with over 34 years of experience, specializing in accelerating digital transformation for businesses. They provide innovative digital solutions that enhance operational performance, governance, and customer communication through the use of specialized teams and digital platforms. Their services include IT optimization, automation, digital strategy, and AI analytics to create high-value experiences across multiple channels.

📋 Description

• Plan, build, and execute CRM campaigns using Salesforce Marketing Cloud • Create, validate, and deploy email marketing campaigns • Build and review email assets (HTML) using Stripo or similar tools • Ensure campaign quality by validating links, personalization, segmentation, and business rules • Develop audience segments and databases using SQL • Build and manage audiences in CDPs, primarily BlueConic • Write SQL queries for customer database segmentation, validation, and analysis • Monitor campaign performance indicators, including open rate, click-through rate, conversion, revenue, opt-out rate, and deliverability • Develop executive reports and analyze results, generating insights and recommendations for CRM strategy • Collaborate with Marketing, Data, Product, and Technology teams to implement customer journeys and automations • Support the development and optimization of automated relationship, retention, cross-sell, and reactivation journeys • Deliver value to customers

🎯 Requirements

• Bachelor’s degree in Technology, Business Administration, Marketing, Communications, or a related field • Advanced knowledge of Excel and Power BI • Experience with CRM performance tracking metrics • Solid experience with Salesforce Marketing Cloud • Experience operating CRM and email marketing campaigns • Advanced knowledge of SQL-based audience segmentation • Experience with campaign validation and email QA • Experience in data analysis and generating insights • Experience building dashboards and executive reports • Knowledge of CRM and email marketing metrics • Knowledge of Google Analytics • Knowledge of BlueConic CDP • Experience with Stripo or other HTML email-building tools • Knowledge of Firebase • Experience with marketing automation platforms • Experience in CRM operations for e-commerce or retail • Advanced English or Spanish

🏖️ Benefits

• An environment conducive to learning and professional growth • Performance reviews and feedback focused on continuous development • Meal and/or food allowance • Medical and dental insurance • Pharmacy partnerships offering discounts on medications • Childcare assistance in accordance with current policy • Partnership with SESC offering a variety of cultural and leisure activities • Partnerships for language and technology studies, as well as access to course platforms • Payroll-deducted loans with attractive interest rates • Financial education program • Corporate University and learning paths • Referral program with opportunities for prizes and bonuses • Group life insurance • Knowledge-sharing sessions and events to keep employees up to date on company news