Mid-Level CRM Analyst – Engagement and Lifecycle Specialist

Job not on LinkedIn

🔥 7 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Stone & Company

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

🤝 B2B

Consulting • B2B

Stone + Company is a management and strategy consulting firm that empowers corporate clients to achieve exceptional results by transforming disjointed strategies or crafting new ones into a unified plan designed for optimal performance and team synchronization. The firm focuses on delivering fast and effective outcomes for its clients.

📋 Description

• Map the user journey and manage automated journeys throughout the Ton portfolio usage lifecycle • Identify opportunities to drive engagement through increased adoption and use of solutions • Manage CRM campaigns end to end, creating, launching, and monitoring multichannel communications via Email, Push, SMS, and WhatsApp • Segment the customer base to deliver the right message to the right person at the right time • Design A/B tests to continuously improve communication flows • Analyze Growth metrics and the funnel, including Conversion, Churn, and LTV • Combine data sources to generate business insights • Partner with CRM Back Office teams (Analytics, Channels, and Data), Product, and Engagement/Offers • Translate data intelligence into actionable CRM strategies

🎯 Requirements

• Experience in CRM, including developing customer engagement flows and managing campaign execution • Knowledge of Salesforce Marketing Cloud and/or Amplitude • Hands-on, data-driven approach to data manipulation, insight generation, and performance tracking • Knowledge of experimentation methodologies (A/B testing, control groups, channel testing, and creative testing) • Use of AI to optimize and enhance work • Fast learner • Effective communication skills • Strong problem-solving focus • Basic to intermediate SQL knowledge (a plus) • Previous experience in fintech, payments, or financial services (a plus) • Professional cases demonstrating business results (a plus) • Ability to conduct benchmarking and balance operational excellence with speed of delivery (a plus)

🏖️ Benefits

• Variable Compensation Package* (profit sharing, long-term incentive plan, or commission—provided according to role eligibility and not offered as a freely selectable option) • Health and dental insurance with co-payment (except for employees with disabilities, who are not subject to co-payments) • Verde Virtual Hospital: telemedicine team available 24 hours a day, 7 days a week • Prescription medication subsidy • Meal and/or food allowance – Pluxee* • Childcare assistance (for children up to 5 years and 11 months old) • Assistance for employees with children with disabilities • Life insurance • Fuel or commuting allowance* • Home office allowance* (for Hybrid or Remote contracts only) • Welcome Kit for new parents • SESC partnership* • Education Benefit – Internal self-development platform (Studa and Stone Library) • Acolhe360º – Free emotional support • Quick massage and on-site clinic* • Wellhub • TotalPass • Pet Club • Flash • Férias&Co • Transportation voucher • Allya • Educational partnerships