Customer Success Analyst – Animal Science, Agronomy, Veterinary Medicine

Job not on LinkedIn

🔥 10 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ponta

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2007

🌾 Agriculture

🔬 Science

Agriculture • Technology • Science

Ponta is a company focused on transforming the livestock sector through innovative technology solutions. Their comprehensive offerings include management systems for beef production, data integration for animal genetics, and tools for pasture management, all aimed at improving efficiency and profitability in agricultural practices. With a commitment to research and development, Ponta connects various processes within the livestock industry to provide reliable data and enhance productivity across farms.

📋 Description

• Manage a customer portfolio with a focus on delivering ongoing value and ensuring customer satisfaction over time • Follow up on and implement strategic initiatives with customers • Identify upselling and cross-selling opportunities • Support customer retention efforts and handle cancellation requests • Monitor accounts with growth potential or at-risk accounts • Conduct remote and in-person meetings to understand customer needs and ensure satisfaction • Serve as the customer’s primary point of contact within the company • Collaborate with different teams to align initiatives and ensure customer success • Track performance indicators and continuously improve the team’s results • Monitor customer satisfaction surveys and implement initiatives to improve the customer experience • Guide and support colleagues • Lead initiatives to optimize processes • Act as a subject-matter expert on the solutions offered, addressing objections and delivering value to customers

🎯 Requirements

• Bachelor’s degree in Animal Science, Veterinary Medicine, Agronomy, or a related field • Previous experience in customer service and relationship management • Practical experience in the agribusiness sector and farm operations • Understanding of the agribusiness market and its trends • Advanced proficiency with CRM tools such as RD Station • Advanced Excel skills for data analysis and reporting • Ability to understand processes holistically and make strategic decisions • Project management skills, with experience in project management methodologies • Strong communication skills with a range of stakeholders, including customers, internal teams, and partners • Valid Class B driver’s license and availability for frequent travel • Preferred: previous experience in Customer Success • Preferred: knowledge of solutions such as TGC, TGR, ECO, BEEF, and EFFICIENCY

🏖️ Benefits

• Meal and food allowance on a Flash card • Home office allowance • Life insurance • Health insurance • Dental insurance • Day off during your birthday month plus a credit on your Flash card • Gympass for you and your dependents • Career development plan