Customer Success Analyst (Public Procurement)

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Effecti | Tecnologia para Licitantes

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🤝 B2B

🛍️ eCommerce

☁️ SaaS

B2B • eCommerce • SaaS

Effecti is a comprehensive automation platform designed for businesses participating in government bidding processes. It streamlines the entire bidding workflow, enabling users to discover new opportunities, submit proposals quickly and securely, and monitor ongoing bids in real-time. With a focus on improving productivity and reducing errors, Effecti helps companies handle multiple bids simultaneously while providing strategic insights into the bidding landscape.

📋 Description

• Build friendly, professional relationships with clients • Align expectations with clients in the portfolio, identify opportunities and present results (QBR) • Identify and create business and expansion opportunities • Define strategy and provide service to clients, aiming for a high NPS and addressing their outcomes • Ensure excellent service, improve knowledge during client interactions and deliver value to customers • Develop strategic initiatives to engage the client portfolio • Build a strong relationship with each client and maintain contract health, opening possibilities for expansion • Monitor, address and reverse churn • Retain customers through amicable, productive relationships

🎯 Requirements

• Bachelor's degree completed or in progress in Business Administration, Law, Public Management or related fields • Good logical reasoning and aptitude for data/information analysis • Organized to ensure quality in deliverables • Experience in customer-facing roles within Customer Success • Professional demeanor to build credibility with diverse client profiles • Resilience for high-pressure situations, client resistance and multiple demands • Strong communication skills to be clear and assertive • Experience and solid knowledge of public procurement/tenders

🏖️ Benefits

• Meal Allowance: R$ 770.00 on a Flash card • Home Office Allowance: R$ 230.00 on a Flash card • Health Insurance: Company pays 100% of the monthly premium • Dental Plan: Company pays 100% of the monthly premium • Emotional Health Plan • Pharmacy Credit • Life Insurance • OpenEnglish partnership • Coworking at the Woba Network (Brazil, Argentina, Mexico, Portugal) • Birthday Day Off • Welcome Gift