Customer Success Manager, CSM

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Jetimob

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2010

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Jetimob is a comprehensive real estate management system that centralizes a range of functions such as CRM, property management, rental management, and sales management into a single platform. It is designed for real estate agencies, developers, and real estate brokers, enabling them to streamline their operations and enhance productivity. With features like lead management, website integration, and automated updates from various real estate portals, Jetimob simplifies the daily operations of real estate businesses and helps increase sales efficiency.

📋 Description

• Manage a strategic portfolio of Enterprise clients, building trusted relationships with property owners, directors and real estate managers and acting as a consultative partner and the primary voice of the customer within Jetimob. • Identify and drive revenue expansion opportunities, negotiating upsells and cross-sells of modules, users/seats, integrations and additional services, and manage the pipeline in the CRM. • Lead strategic success cycles (RTS/QBR), analyze metrics, prepare executive presentations, diagnose challenges, align objectives and report results to leadership. • Ensure adoption and ongoing value realization of Jetimob solutions by developing action plans, overseeing projects, delivering executive trainings and supporting configurations, integrations and complex technical requests. • Monitor account health, identify churn risks and implement retention and recovery plans. • Act as a bridge between customers and internal teams, translating needs and channeling strategic feedback. • Contribute to initiatives aligned with the strategic objectives of the department and the company.

🎯 Requirements

• Bachelor's degree completed or in progress in Business Administration, Commercial Management, Marketing, Information Systems, Computer Science or related fields. • Fast learner with a strong affinity for technology. • Consultative and instructive communication skills to convey knowledge, conduct trainings and mentoring, and adapt communication to different audiences. • Ability to create connections, build trust and practice active listening with customers, especially managers and decision-makers. • Professional demeanor, representing Jetimob with confidence, clarity and alignment to the client profile. • Organizational skills and ability to manage priorities to handle multiple demands and activities simultaneously. • Autonomy and proactivity to identify opportunities, anticipate needs and drive action plans. • Adaptability and dynamism in a constantly evolving technology environment. • Consultative mindset, results orientation and analytical capability. • Nice-to-haves: familiarity with the real estate market; knowledge of Customer Success metrics, data and tools; experience with RTS/QBR and strategic account planning; experience in commercial management, upsell and cross-sell; familiarity with SaaS ecosystems, APIs, Webhooks and B2B integrations.

🏖️ Benefits

• Collaborative and dynamic environment. • Healthcare assistance plan. • Health insurance plan. • Happy hour. • No dress code. • Unlimited coffee and chimarrão. • Birthday day off. • Incentive policy for courses and events. • Courses and development opportunities. • Guia da Alma. • Wellhub. • Flexible benefits plan. • Academic education incentive policy. • Guapeco.