Customer Success Manager, English and Spanish

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Pulsus

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏢 Enterprise

🔐 Security

Enterprise • Security • Software

Pulsus is an innovative solution provider specializing in Mobile Device Management (MDM) and Enterprise Mobility Management (EMM). The company offers powerful tools to automate and simplify the management of corporate mobile devices, ensuring data security, operational efficiency, and heightened productivity for businesses. With certifications like Android Enterprise Recommended, Pulsus stands out in the market by delivering robust security measures and compliance with corporate policies, thereby supporting companies in their digital transformation journey.

📋 Description

• Manage and monetize a global/LATAM portfolio composed of strategic direct customers and reseller/channel partners • Act as Account Manager for direct customers, identifying expansion opportunities (upsell/cross-sell), negotiating and closing new revenue • Develop and engage resellers and distributors, establishing commercial follow-up routines and enablement • Meet Net MRR Expansion and MRR Expansion targets and control MRR Churn in the international portfolio • Monitor end-customer health and partner performance using KPIs for usage, adoption and active license volume • Lead contract renegotiations, price reviews and long-term renewals in English and Spanish • Conduct complex negotiations and address objections in executive meetings with C-level, IT/Operations directors and partner managers • Run EBRs with customers to demonstrate the ROI of the Pulsus solution and build expansion plans • Hold alignment and commercial support meetings with key partners (Joint Business Planning) • Serve as the primary bridge between the international portfolio and the Support, Product, Sales and Engineering teams in Brazil • Contribute to international service playbooks and partner management (Partner Enablement)

🎯 Requirements

• Advanced fluency in English and Spanish, with strong writing, reading and speaking skills for commercial negotiations and executive meetings • Solid experience in B2B enterprise/international account management with a focus on revenue expansion (upsell/cross-sell) • Experience in serving and developing partners and resellers (Channels/Partners) • Proven ability to negotiate contracts, overcome objections and hold conversations with C-level and global decision-makers • Knowledge of B2B sales methodologies such as SPIN and Challenger Sales • Command of SaaS KPIs: Net MRR Expansion, MRR Churn, Logo Churn, NRR and LTV • Ability to translate technical and operational MDM metrics into financial and strategic value propositions • Ease adapting to and communicating with different business cultures across Latin America and other international markets • Nice-to-have: experience with Customer Success platforms (Gainsight, SenseData, CustomerX), CRMs (Salesforce, HubSpot, Pipedrive) and/or PRMs • Nice-to-have: knowledge of B2B SaaS, MDM, Android Enterprise or telecom/IT solutions • Nice-to-have: experience structuring channel/partner programs, enablement materials, commission rules or acceleration programs • Autonomy, openness to change, collaboration, ownership mindset and focus on delighting the customer

🏖️ Benefits

• Meal/Food allowance in partnership with iFood Benefícios • iFood Club with no membership fee • Health plan: SulAmérica - Clássico Apartment or Especial 100 R1 • Health plan: Unimed Unimax - Private or Semi-private • Dental plan: SulAmérica or Bradesco Odonto • Life insurance • Profit-sharing (PPR) according to company target achievement • Birthday day off • Wellhub (Gympass): platform of gyms and apps related to physical, emotional health and wellbeing • Starbem: platform with health and wellbeing partners offering psychology, nutrition and medical consultations online • Various discounts and benefits through iFood Benefícios partners, including points accumulation in the Vale Bônus app, discounts at pharmacies, cinemas, online courses, travel and more