Customer Success Manager

Job not on LinkedIn

🔥 4 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Panaya

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏢 Enterprise

☁️ SaaS

Enterprise • SaaS

Panaya is a SaaS-based company certified by SAP, Oracle, and Salesforce. com, providing an all-in-one platform for Smart Testing solutions and Change Intelligence. It focuses on enhancing digital landscapes with AI-powered Test Automation, Test Management, and Impact Analysis, specifically for ERP, CRM, and cloud business applications. Panaya is designed for ease of use, facilitating collaboration between business users and IT professionals while enabling faster software releases and high-quality continuous delivery.

📋 Description

• Manage all aspects of the company’s relationship with existing customers • Ensure customer satisfaction and account health • Strengthen ongoing customer relationships by providing top-quality technical services • Ensure customer renewals, nurture expansion opportunities, and increase sales to existing customers • Retain and grow accounts in the portfolio, mostly including accounts from Brazil • Serve as the primary liaison and face of Panaya to customers while representing customer interests internally • Lead customer account management, including renewals, expansion, and upsell opportunities • Lead the customer journey, including onboarding, methodology consultancy, and best practices • Build strong relationships as a trusted advisor with clients at various levels • Promote product updates and adoption, identify opportunities to showcase Panaya use cases, and help customers leverage value and achieve objectives • Advocate for customers within the company • Maintain technical expertise on product capabilities, use cases, and best practices • Support clients and prospects with expertise on tool-related questions

🎯 Requirements

• Fluency in English is a required • Fluency in Portuguese is required • At least 5 years of client-facing experience in implementing Enterprise applications like SAP or Oracle EBS in a techno-functional or DevOps leadership role • Experience as a Customer Success Manager / Technical Account Manager for SaaS enterprise software in DevOps will be preferred • Excellent verbal and written skills with strong communication, presentation, and interpersonal skills with proven experience in a direct client-facing role • Ability to handle high-pace sales processes and management of multiple customer accounts • Knowledge about the software development life cycle and DevOps • Certifications like PMP, SAFe are preferred • Customer service and technical support abilities, strong analytical and problem-solving skills, a high level of professionalism, the ability to multi-task, strong attention to detail, and self-motivation • Business orientation and analytical thinking • The ability to work in a dynamic, cross-functional, team-based environment • Ability to communicate and negotiate with C level executives and decision makers and Procurement / contracts teams • Experience in SAP development is a plus • Please submit your resume in English.