Customer Success Analyst (Public Procurement/Bidding)

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Effecti | Tecnologia para Licitantes

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🤝 B2B

🛍️ eCommerce

☁️ SaaS

B2B • eCommerce • SaaS

Effecti is a comprehensive automation platform designed for businesses participating in government bidding processes. It streamlines the entire bidding workflow, enabling users to discover new opportunities, submit proposals quickly and securely, and monitor ongoing bids in real-time. With a focus on improving productivity and reducing errors, Effecti helps companies handle multiple bids simultaneously while providing strategic insights into the bidding landscape.

📋 Description

• Build friendly, professional relationships with clients • Align expectations with assigned accounts, identify opportunities and demonstrate results (QBR) • Identify and create business and expansion opportunities • Define strategy and manage client servicing, aiming for high NPS and acting on its results • Ensure excellent service and continuously improve knowledge during interactions to maximize customer value • Develop strategic initiatives to drive engagement across your portfolio of clients • Build strong relationships with each client and maintain contract health to enable expansion opportunities • Monitor, address and reverse churn • Retain customers through friendly, productive relationships

🎯 Requirements

• Bachelor's degree completed or in progress in Business Administration, Law, Public Management or related fields • Strong logical reasoning and aptitude for data/information analysis • Organized to ensure high-quality deliverables • Experience in customer service within Customer Success • Professional demeanor to build credibility with a variety of client profiles • Resilience to handle pressure, client resistance and multiple demands • Strong communication skills to be clear and assertive • Experience and solid knowledge in public procurement/bidding processes

🏖️ Benefits

• Meal allowance: BRL 770.00 on Flash card • Home office allowance: BRL 230.00 on Flash card • Health insurance: 100% employer-paid monthly premium • Dental plan: 100% employer-paid monthly premium • Emotional health plan (mental health support) • Pharmacy credit • Life insurance • OpenEnglish partnership (language learning) • Coworking access through the Woba network (Brazil, Argentina, Mexico, Portugal) • Birthday day off • Welcome gift