Customer Service Operator, Commercial Call Center – Exclusive Vacancy for People with Disabilities (PWD)

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Carrefour Marketplace

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1975

🛍️ eCommerce

🏪 Marketplace

🛒 Retail

eCommerce • Marketplace • Retail

Carrefour Marketplace is the online marketplace arm of Carrefour (Brazil) that lists and sells a broad assortment of products — from groceries, pharmacy and baby goods to electronics, home & garden, and automotive — combining Carrefour’s retail services (store pickup, delivery, payment options including Carrefour Card, coupons and promotions) with third-party seller offerings. The platform supports customer accounts, order management, partner storefronts, and customer service features, functioning as a large B2C marketplace that integrates both Carrefour’s own retail operations and external sellers.

📋 Description

• Provide voice-based customer support in a humanized and empathetic manner, focusing on personalized solutions to meet customer needs • Dynamically offer our financial products and services with the goal of building customer loyalty and ensuring the best outcomes for the client • Achieve and exceed sales targets, with the opportunity to earn performance-based rewards • Receive customers, resolve questions and handle requests with excellence, ensuring complete customer satisfaction

🎯 Requirements

• High school diploma • Sales experience is a plus • Availability to work a 6x1 schedule (Monday to Saturday) • Workday: 6 hours and 20 minutes per day • Internet with a minimum speed of 100 Mbps and wired Ethernet connection for desktop use • Clear and concise communication • Customer service techniques • Active listening and analysis of customer needs • Time management and prioritization of tasks • Proactivity and a desire to make a difference • Ability to work in a team and seek creative solutions to delight customers • Passion for challenges and results-oriented mindset

🏖️ Benefits

• Meal allowance (VR): BRL 24.25 per day • Medical and dental insurance • Incentive campaigns • Equipment provided – Desktop computer • Flexible breaks • Semi-annual profit-sharing (PLR) • Internet allowance • Structured development program and career path • Inclusive and respectful environment