Customer Service Representative, Commercial Call Center

🔥 18 minutes ago

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Grupo Carrefour Brasil

WebsiteLinkedInAll Job Openings

10,000+ employees

🛒 Retail

🏦 Banking

🛍️ eCommerce

Retail • Banking • eCommerce

Grupo Carrefour Brasil is a leading Brazilian retail group operating supermarkets, hypermarkets and wholesale clubs. Its brands include Carrefour, Atacadão (wholesale), and Sam's Club, and the group also runs Banco Carrefour for financial services and Carrefour Property for real estate. The company focuses on private-label products, sustainability and social inclusion programs, and provides both in-store and online shopping channels across Brazil.

📋 Description

• Provide voice-based customer service in a humanized and empathetic manner, focusing on personalized solutions to meet customers' needs • Proactively offer our financial products and services to build loyalty and ensure the best outcome for the customer • Meet and exceed sales targets, with the opportunity to earn performance-based rewards • Welcome customers, resolve questions and handle requests with excellence, ensuring complete customer satisfaction

🎯 Requirements

• High school diploma or equivalent • Sales experience is a plus • Availability to work a 6x1 schedule (Monday to Saturday) • Shift length: 6 hours and 20 minutes per day • Minimum internet speed of 100 Mbps and a wired (Ethernet) connection for desktop use

🏖️ Benefits

• Meal allowance (VR) • Health and dental insurance • Incentive campaigns • Equipment provided — Desktop computer • Flexible breaks • Semi-annual profit-sharing (PLR) • Internet stipend • Structured development program and career plan • Inclusive and respectful work environment