Catchpoint
The Internet Resilience Company
Digital Experience Monitoring • Observability • User Experience Observability • Network Observability • Application Observability
201 - 500
Associate Customer Success Manager
March 20
Catchpoint
The Internet Resilience Company
Digital Experience Monitoring • Observability • User Experience Observability • Network Observability • Application Observability
201 - 500
Description
• Guide clients through onboarding, adoption, expansion, and renewal • Develop a strong understanding of company's value propositions • Conduct regular business reviews • Drive engagement and adoption of platform • Transform clients into partners • Advocate for customers and capture feedback • Partner closely with Sales, Support, and Technical teams
Requirements
• Bachelor's degree or equivalent and 1-3 years of customer-facing experience • Strong communication and presentation skills • Proficiency with MS Office and Salesforce.com • Confident, high energy, self-motivated team player • Experience working with senior and executive level customer contacts • Ability to excel in fast-paced environment • Understanding of technical concepts and solutions • Prior experience in SaaS preferred • Desire to learn new technologies • Proficiency in various tools such as SFDC, Gong, Pendo, O365, Zendesk, and more
Benefits
• Generous paid time off • Opportunity for growth and career development • Inclusive and engaging work environment • Equal opportunity employer • Celebrates diversity
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