Customer Success Lead

Job not on LinkedIn

🔥 12 hours ago

🇧🇷 Brazil – Remote

💵 R$0 - R$5k / month

⏳ Contract/Temporary

🟠 Senior

🏆 Customer Success

👻 Ghost score 4%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 21 days.

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Causa Certa

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2025

⚖️ Legal

💼 Consulting

👥 B2C

Legal • Consulting • B2C

Causa Certa is a Brazil-based, Santa Catarina–headquartered online advisory and case‑management service that helps workers who suffered accidents secure INSS (Brazilian social security) benefits. They offer a free, 15‑minute human assessment via WhatsApp, assist in organizing medical evidence, coordinate with legal partners, and accompany clients through the administrative and judicial steps until retroactive payments and monthly benefits are received. They emphasize plain language, human support (no chatbots), no upfront fees, nationwide remote service, and claim outcomes based on their cases served (1,500+ workers, 67% deferment rate).

📋 Description

• Lead customer relationship and post-sale operations, ensuring customers are supported throughout their entire journey. • Manage the customer portfolio, monitoring stages, contacts made, and outstanding items. • Develop and implement relationship management, retention, customer win-back, and satisfaction strategies. • Coordinate the customer service center, ensuring service quality, efficiency, organization, and compliance with service standards. • Serve as the primary relationship contact for partner law firms, monitoring deadlines, requests, performance indicators, and delivery quality. • Monitor operational performance indicators, such as SLA, productivity, satisfaction, retention, quality, and service efficiency. • Structure processes, communication flows, procedures, and service standards. • Ensure the accuracy and quality of information recorded in the CRM. • Identify opportunities to improve the customer experience and work with internal teams to resolve issues. • Lead review meetings, present results, and propose action plans. • Develop the team by promoting alignment, providing feedback, and driving continuous improvement in service quality.

🎯 Requirements

• Proven experience leading customer relationship, post-sale, retention, account management, or customer service center operations. • Experience working in operations involving long customer service or delivery cycles. • Experience managing teams and tracking performance indicators. • Experience managing partners, suppliers, or outsourced operations. • Knowledge of CRM systems, account management, and process organization. • Intermediate or advanced proficiency in Excel or Google Sheets. • Ability to analyze data, identify opportunities, and direct initiatives to improve results. • Excellent verbal and written communication skills, with the ability to adapt language to different audiences. • Completed or ongoing higher education preferred. • Clear, empathetic, and welcoming communication style. • Leadership, autonomy, and initiative. • Strong organization, planning, and discipline. • Analytical mindset and results-oriented approach. • Negotiation and conflict management skills. • Emotional intelligence to handle challenging situations. • Ability to build relationships and influence different teams. • Assertiveness in managing processes and follow-ups, with a collaborative approach. • Customer-focused mindset and commitment to delivering a high-quality experience.

🏖️ Benefits

• TotalPass fitness benefit • Birthday gift card • MediQuo • Birthday day off • Remote work • Flexible benefits card • Health insurance • Dental insurance • Life insurance • Paid time off for PJ contractors • TEM SAÚDE

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