Customer Success Manager

🕒 3 days ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Caya

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

⚡ Productivity

☁️ SaaS

🛍️ eCommerce

💰 Venture Round on 2023-06

Productivity • SaaS • eCommerce

Caya is a leading provider of digital mailroom solutions, specializing in the efficient digitalization of physical mail. Their services include a Post-Scan-Service that redirects mail to digital formats, allowing users to access their correspondence anytime, anywhere. Additionally, Caya offers a comprehensive document management system that automates workflows, improves collaboration, and enhances data accessibility. The platform leverages advanced technologies like Deep-OCR and AI to streamline document processing, making it an ideal solution for businesses looking to reduce administrative burdens and adopt a paperless workflow.

📋 Description

• Customer Happiness, Product Adoption and MRR Growth are your key metrics • You proactively support your customers during implementation, adoption and strategic development • You actively identify up- and cross-sell opportunities in your customer pool and close expansion deals independently • You apply the MEDDIC methodology with key customers to qualify and successfully close expansion opportunities • As part of the CS team, you design and execute campaigns for customer retention, customer happiness and churn prevention • You take ownership of customer onboarding processes to ensure a perfect start with our Document Automation Suite • You participate in regular deal challenges and coaching sessions to further develop your revenue skills and maintain forecasts • You work closely with your team as well as Sales and Marketing to maximize growth opportunities

🎯 Requirements

• You are a strong communicator and enjoy solving customers’ problems — and spotting growth opportunities • You have sales ambition and want to do more than support customers; you want to actively drive revenue • MEDDIC is not a foreign language to you — you either use the methodology or are ready to learn it actively • You easily convince others with a likeable and reliable presence • You work passionately in a team and enjoy exchanging ideas about deals and best practices • You are excited about cloud products and want to gain experience in a growing SaaS startup • 1–2 years of experience in customer-facing roles, project responsibility or initial sales experience is an advantage; career changers are also welcome • Excellent communication skills in German and English are required

🏖️ Benefits

• Revenue enablement: regular coaching, deal challenges and sparring on up-/cross-sell with experienced colleagues from Sales • You will be part of a strong Customer Success team and work closely with Sales, Marketing and Operations • Your input matters — you will help shape CS and revenue processes and take on responsibility quickly • Continuous transparency from the C-level ensures you always know the impact of your work • You can expect an open, warm and ambitious team with strong camaraderie • Hybrid work: you can flexibly choose to work from home or from the office. Residence in Berlin and willingness to meet your colleagues 2–3 times per week at our great office in Kreuzberg is required • You will be supported for your home office with appropriate equipment (laptop, monitor, chair, desk etc.) by Caya • Performance-based bonus model (including up-/cross-sell component) as well as subsidies for Urban Sports, BVG or other mobility providers