Enrollment Specialist – Inside Sales Representative

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🕒 March 18

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Ceresti Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

⚕️ Healthcare Insurance

🤝 B2B

🔥 Funding within the last year

💰 $11.7M Venture Round - Ceresti Health on 2025-08

Healthcare Insurance • B2B

Ceresti Health is a tech-enabled care company that partners with health plans and accountable care organizations (ACOs) to support family caregivers of people living with dementia. The company combines claims-data driven risk stratification, caregiver education, a tablet-based platform, and weekly personal care navigators to improve care plan adherence, close social determinants of health gaps, and proactively detect changes in patients' conditions. Ceresti’s caregiver-led program has independently validated results showing substantial reductions in avoidable hospitalizations and per-patient medical costs, and it offers no-risk, outcomes-based contracts for payers.

📋 Description

• Initiate outbound calls to eligible family caregivers to introduce Ceresti’s Caregiver Support Program. • Conduct thoughtful, respectful conversations that assess caregiver needs and readiness. • Clearly explain the program’s purpose, benefits, and expectations in caregiver-friendly language. • Balance empathy with confidence to guide caregivers toward informed enrollment decisions. • Secure caregiver agreement to enroll and guide them through next steps. • Accurately document all interactions, outcomes, and notes in Ceresti’s CRM and enrollment systems. • Manage assigned leads and follow-up queues to ensure timely outreach and resolution. • Maintain compliance with HIPAA and internal privacy standards. • Participate in team huddles, training sessions, and performance reviews.

🎯 Requirements

• Fluency in English. • Eligibility to work in the U.S. • Ability to work independently in a fully remote environment. • Comfort conducting frequent phone-based conversations. • Strong attention to detail and documentation accuracy. • Experience in enrollment, inside sales, outreach, or customer engagement roles (preferred). • Familiarity with caregiving, healthcare, or dementia-related challenges (professional or personal) (preferred). • Experience using CRM systems to log calls, notes, and outcomes (preferred). • Ability to adapt messaging based on caregiver emotional state and readiness (preferred). • Experience working in HIPAA-compliant or regulated environments (preferred). • Comfort learning and navigating new technology platforms (Mac/iOS preferred) (preferred).

🏖️ Benefits

• Health, dental, and vision insurance • Paid time off (PTO) • Fully remote work environment • Mission-driven, collaborative team culture • Ongoing training and professional development • Opportunity to grow into senior enrollment, training, or operational roles