Senior Deal Operations Analyst

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Chainalysis Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔌 API

💳 Fintech

🔒 Cybersecurity

💰 $170M Series F on 2022-05

API • Fintech • Cybersecurity

Chainalysis is the leading blockchain data platform that provides blockchain intelligence solutions for various sectors, including law enforcement, regulators, financial institutions, and centralized exchanges. The company helps organizations tackle crypto challenges, ensure compliance with regulations, and mitigate risks associated with cryptocurrency transactions through its innovative solutions and insights. With an R&D hub known as Chainalysis Labs, the company is dedicated to advancing blockchain intelligence and supporting a safer digital economy.

📋 Description

• Support the end-to-end execution of complex commercial transactions across the NEMEA and SEMEA regions • Review sales opportunities for operational readiness prior to order booking • Validate product configurations, pricing, commercial terms, and booking requirements • Resolve operational issues impacting successful order execution • Manage approval workflows and support timely order processing • Partner with Sales and Deal Desk throughout the sales cycle • Support the Quote-to-Cash process from approved opportunity through order booking • Maintain order quality, accuracy, and compliance • Collaborate with Finance, Revenue Operations, Legal, Customer Success, and Business Systems • Support quarter-end and year-end operational activities • Troubleshoot Salesforce CPQ issues involving quoting, approvals, pricing, product configuration, and order processing • Investigate quote calculations, product rules, price rules, and approval workflow issues • Partner with Business Systems on scalable process and system improvements • Support user acceptance testing for Salesforce and CPQ enhancements • Develop knowledge articles and identify opportunities to simplify quoting processes • Recommend improvements to Salesforce, Salesforce CPQ, NetSuite, and operational workflows • Contribute to automation initiatives, reporting improvements, and the ongoing evolution of Deal Operations • Build cross-functional partnerships and advise on complex commercial transactions

🎯 Requirements

• 5+ years' experience in Deal Operations, Order Management, Revenue Operations, or Commercial Operations • Experience supporting complex SaaS commercial transactions • Strong understanding of Quote-to-Cash processes and commercial operations • Hands-on experience with Salesforce CRM, Salesforce CPQ, and NetSuite ERP • Strong analytical and problem-solving skills • Ability to collaborate with Sales, Finance, Legal, Revenue Operations, and Customer Success stakeholders • Continuous improvement mindset with experience streamlining processes and reducing manual effort • Experience supporting critical quarter-end or year-end operational activities • This position is ineligible for visa sponsorship • Nice-to-have: experience supporting global or multi-region commercial operations • Nice-to-have: experience contributing to Salesforce CPQ enhancements or system implementations • Nice-to-have: knowledge of automation tools or process improvement methodologies • Nice-to-have: experience creating documentation, knowledge articles, or operational playbooks • Nice-to-have: familiarity with user acceptance testing and change management for business systems • Nice-to-have: experience working within a high-growth SaaS organization

🏖️ Benefits

• AI tools, workflows, and space to experiment • Diversity and inclusion accommodations for the interview process • Voluntary and anonymous identification survey; information will not impact employment opportunity or terms and conditions • Applicant information treated with sensitivity and confidentiality