Customer Support Advisor – Financial Services

Job not on LinkedIn

🔥 18 hours ago

🇷🇴 Romania – Remote

💵 €17k - €18k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Change by Degrees

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2018

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Change by Degrees is a digital learning platform focused on upskilling and engaging organizations to become leaders in sustainability. Co-founded by Dr. Tara Shine and Madeleine Murray, the platform helps businesses respond effectively to sustainability regulations and metrics through comprehensive training courses that cover social, environmental, governance, and economic topics. Change by Degrees aims to empower employees at all levels, ensuring they have the knowledge and confidence needed to meet climate goals and foster a culture of sustainable practices within their companies.

📋 Description

• Interact with customers as part of the support function • Act as the first line of investigation for benefit and policy-related queries and own issue resolution • Liaise with insurers and providers on escalations • Track recurring issues and maintain high-quality documentation • Handle new business administration • Set up new employer schemes • Facilitate application processing between employers, employees and insurance providers • Update the CRM and internal systems • Support scheme renewals • Work with employers and insurance providers and partner with customer success teams to refine processes and improve customer experience • Own policy event administration • Process policy changes including joiners, leavers, dependents, cancellations and amendments • Coordinate across internal teams and providers

🎯 Requirements

• 2+ years of experience in operations/support within insurance, financial services or benefits administration in HR • Strong attention to detail • Ability to manage multiple workstreams and complexity • Clear written communication skills • Ability to work independently • Comfort working in fast-paced environments • Comfort with ambiguity and evolving processes • Language assessment as part of recruitment process • Reference checking

🏖️ Benefits

• Remote-first operating model • Quarterly visits to Dublin for meetings and training • Induction and new hire training in Dublin • Opportunities for growth • Permanent employment • Full-time, 40 hours weekly