Customer Support Advisor, Spanish

Job not on LinkedIn

🔥 0 minutes ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Change by Degrees

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2018

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Change by Degrees is a digital learning platform focused on upskilling and engaging organizations to become leaders in sustainability. Co-founded by Dr. Tara Shine and Madeleine Murray, the platform helps businesses respond effectively to sustainability regulations and metrics through comprehensive training courses that cover social, environmental, governance, and economic topics. Change by Degrees aims to empower employees at all levels, ensuring they have the knowledge and confidence needed to meet climate goals and foster a culture of sustainable practices within their companies.

📋 Description

• Provide frontline Customer Support in English and Spanish • Serve as the first point of contact for customers through multiple communication channels • Provide basic and advanced troubleshooting • Use the support system and related internal systems • Ensure support queries are handled promptly, professionally, and according to SLAs • Resolve customer issues and requests swiftly • Collaborate with product, engineering, and customer success teams to escalate problems • Track and develop frequently asked questions to improve the knowledge base • Take a proactive approach to analysing processes and suggesting and implementing operational improvements

🎯 Requirements

• Fluent in English and Spanish • Previous experience in a technical support and/or Customer service role • Aptitude for technology • Ability to diagnose, document, and resolve complex technical issues • Proficient with helpdesk/ticketing systems and remote access tools • Excellent written and verbal communication skills • Ability to communicate clearly and work effectively within a team

🏖️ Benefits

• Fully Remote work based in Colombia • A competitive salary • Internet Allowance • Equipment provided • Home office allowance • A Buddy on joining • Online Gym and Wellbeing Studio • The opportunity for professional growth • Fun company events and team outings • Autonomy and Responsibility