Customer Support – Product Specialist

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HireBoost

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

🎯 Recruiter

🤝 B2B

👥 HR Tech

Recruitment • B2B • HR Tech

HireBoost is a recruitment platform that helps companies enhance their remote teams by hiring top talent in Latin America. By leveraging a network of highly qualified professionals, HireBoost enables businesses to save on operational costs and improves the hiring experience for both candidates and clients. The platform focuses on facilitating smooth collaboration and communication, ensuring that companies can connect with professionals who meet their technical and cultural needs while also providing a great candidate experience.

📋 Description

• Respond to customer inquiries via Intercom with speed, empathy, and high-quality support • Troubleshoot product issues and escalate bugs or edge cases to appropriate internal teams • Create and maintain self-serve resources, including Fin, help center articles, FAQs, onboarding guides, product walkthroughs, release notes, and feature documentation • Identify recurring support themes and proactively address documentation gaps • Partner with Product, Engineering, and Customer Success to surface customer feedback and improve workflows • Track and report on support volume trends, resolution times, and self-serve content performance • Use AI tools to reduce manual work and improve efficiency in routine support tasks

🎯 Requirements

• 2+ years of experience in a customer support or customer success role • Ideally, experience at a B2B SaaS company • Strong written communication skills across customer interactions • Experience with Intercom or similar support tools, such as Zendesk or Front • Ability to write user-facing documentation, including help articles, onboarding guides, and FAQs • Systematic thinking to identify patterns and build scalable self-serve solutions • Strong organization and time management skills • Ability to balance reactive support with proactive content work • Bonus: technical curiosity and comfort navigating API documentation or developer-facing tools • Bonus: background in compensation, commission workflows, or revenue operations • Bonus: experience creating video walkthroughs or screen recordings, such as Loom • Bonus: familiarity with Salesforce, HubSpot, or other CRM solutions

🏖️ Benefits

• 100% Remote for Colombia