System Support Specialist

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PORCH 💚

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

PORCH 💚 is a next-generation insurance company that provides comprehensive software and services to various home service industries. It streamlines interactions for home professionals, utility customers, realtors, and homeowners by offering tools for inspections, moving, mortgage processes, and home maintenance. Through its partnerships, Porch enhances the home buying experience by simplifying service requests, onboarding new customers for warranty and insurance companies, and assisting with home improvement projects.

📋 Description

• Perform functional and user acceptance testing across development, cycle, staging, and production environments • Ensure system and product changes are implemented accurately across platforms, channels, and workflows • Identify, document, and communicate system defects, compliance updates, and configuration issues to Leadership • Provide end-user technical support through issue resolution, workflow guidance, and system assistance • Troubleshoot and resolve system and product-related issues using ticketing or case management tools • Support the full lifecycle of assigned products from requirements through launch and post-release improvements • Serve as a primary point of contact for product execution questions, dependencies, risks, and delivery challenges • Partner with Systems, Operations, Compliance, and Product teams on product launches and updates • Ensure systems, processes, documentation, and teams are prepared before changes go live • Provide leadership and stakeholders with visibility into progress, risks, timelines, and milestones • Identify opportunities to improve speed, quality, and efficiency • Track timelines, dependencies, and deliverables • Collaborate with the Systems Support Manager to ensure alignment and successful execution

🎯 Requirements

• High school diploma or GED required; Bachelor’s degree preferred • 3+ years of experience in system support, product operations, process improvement, or project coordination • Experience working in a highly regulated environment with cross-functional teams • Accuracy, attention to detail, and accountability • Strong ethics, integrity, and customer-focused mindset • Customer experience, system support, and operational execution experience • Ability to troubleshoot issues and explain workflows clearly • Experience supporting system changes, product updates, or operational initiatives in a regulated environment, preferably insurance • Strong analytical and systems-thinking skills • Ability to interpret data, identify trends, uncover gaps, and recommend improvements • Excellent written communication, grammar, documentation, and email skills • Strong problem-solving and decision-making skills • Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) • Strong organizational and time-management skills • Ability to manage confidential information with discretion and professionalism • Quiet space to work • Internet connection of at least 30 Mbps download and 10 Mbps upload • Experience with ticketing, project tracking, or case management systems such as Salesforce or Jira is a plus • Basic understanding of insurance systems, workflows, APIs, XML/text files, or rating concepts is helpful but not required

🏖️ Benefits

• Remote work • Employment legally administered through RemoFirst, Porch Group's Employer of Record partner in Colombia • Salary of COP 4,167,000.00 to COP 4,400,000.00 per month