Channels
Put an end to interview-like customer support phone calls
telecommunication • software • customer service • inbound calls • customer support
11 - 50
Customer Support Lead for a Cloud Phone Service Startup
April 30
Channels
Put an end to interview-like customer support phone calls
telecommunication • software • customer service • inbound calls • customer support
11 - 50
Description
• Provide top-notch technical support to customers via phone, email, and chat • Troubleshoot and resolve technical issues • Answer customer questions about products and services • Provide guidance on how to use products and services • Maintain a positive and professional attitude at all times • Develop and maintain up-to-date technical documentation and knowledge base articles to aid customers and team members • Proactively identify and address potential issues
Requirements
• Proficient in both written and verbal communication • Understanding of English-speaking cultures and customs • Excellent organizational skills to manage multiple tasks and collaborate effectively with internal teams and customers. • Strong problem-solving abilities, with a knack for identifying issues and implementing effective solutions. • Team player with adaptability to changes in workload, systems, and processes. • The ability to multitask, prioritize, and remain detail-oriented. • Self-motivated, positive, and friendly demeanor; ability to remain calm and professional in all situations. • Comfortable with working various hours (2 PM to 10 PM initially expanding to 24/7). • Call center or technical support experience is highly desirable.
Benefits
• A career where your work makes a difference. • A stable income with a good salary. • Opportunity to own your part of the business without the risks of owning your own business. • Ongoing professional development and growth. • Collaborative and supportive work environment.
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