Senior Partner Manager

🕒 5 days ago

🇺🇸 United States – Remote

💵 $130k - $180k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Chime

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

💳 Fintech

Fintech

Chime is a financial technology company that provides a variety of banking services through partnerships with The Bancorp Bank, N. A. or Stride Bank, N. A. , both members of FDIC. While Chime is not a bank, it offers numerous financial products including online banking, a Visa debit card, high-yield savings accounts, credit builder secured credit cards, and fee-free overdraft with SpotMe. The company also allows users to receive their paycheck up to two days early with direct deposit, send and receive money instantly, and make fee-free cash deposits at participating retailers. Chime emphasizes fee transparency with no monthly fees, no overdraft fees, and robust security features. Chime does not issue personal checkbooks but provides users the ability to send checks digitally. The company is widely recognized for its user-friendly mobile banking app and customer support.

📋 Description

• Own performance governance for assigned Partner/BPO operations, including SLAs, quality, productivity, staffing adherence, operational efficiency, and member experience outcomes. • Lead daily, weekly, and monthly partner performance reviews with clear metrics, action plans, owners, timelines, and expected business impact. • Translate operational performance trends into root-cause insights, risk assessments, and data-backed recommendations. • Drive accountability with external partners by identifying performance gaps, aligning on corrective actions, and ensuring sustained follow-through. • Lead complex, cross-functional initiatives that improve member and service experience, from problem definition and stakeholder alignment through execution, change management, and post-launch measurement. • Partner closely with Disputes Experience, Complaints, Risk, Workforce Management, Quality, Compliance, Product, Finance, Procurement, and Operations Strategy to remove blockers and improve frontline execution. • Develop concise, executive-ready updates that connect frontline performance, member impact, risks, tradeoffs, and recommended next steps.

🎯 Requirements

• 5+ years of experience in Customer Experience, Partner/Vendor Management, BPO operations, or a related operational leadership role. • Professional experience directly related to BPO partner management, ideally within financial services or another highly regulated environment. • Proven ability to own partner performance across SLAs, quality, productivity, staffing, operational efficiency, and member experience outcomes. • Strong analytical skills, with the ability to use data to identify trends, diagnose root causes, assess risks, and build clear, actionable recommendations. • Experience leading complex, cross-functional initiatives from problem definition through execution, change management, and measurement of impact. • Strong influence, relationship-building, and communication skills, including the ability to drive alignment and accountability without direct authority. • Sound business judgment, high ownership, comfort operating autonomously in ambiguity, and willingness to travel domestically and internationally approximately 25% of the time. • Proficiency with tools such as Excel, Google Sheets, Looker, Google Slides, Jira, or similar reporting, presentation, and project-management tools. • Experience in Complaints, Disputes, Escalations, Social Media support, Risk, or other specialized servicing environments is highly desired.

🏖️ Benefits

• Competitive salary based on experience • 401k match plus great medical, dental, vision, life, and disability benefits • Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off • 1% of your time off to support local community organizations of your choice • Annual wellness stipend to use towards eligible wellness related expenses • Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents • Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more. • In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!