Mid Level Developer / Support Analyst

🔥 5 minutes ago

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CI&T

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1995

🤖 Artificial Intelligence

☁️ SaaS

💰 $5.5M Venture Round on 2014-04

Artificial Intelligence • Cloud Services • SaaS

CI&T is a global tech transformation specialist focusing on helping organizations navigate their technology journey. With services spanning from application modernization and cloud solutions to AI-driven data analytics and customer experience, CI&T empowers businesses to accelerate their growth and maximize operational efficiency. The company emphasizes digital product design, strategy consulting, and immersive experiences, ensuring a robust support system for enterprises in various industries.

📋 Description

• Be dynamic and proactive. • Have communication skills to interact with internal teams to investigate and resolve issues and with application users to understand requests. • Someone with a repertoire of ideas and practical solutions to implement workarounds for problems in the production environment, restoring operations with the urgency required by the business. • Someone eager to find and resolve root causes of problems, preventing known issues from recurring and ensuring continuous operational improvement. • A person who seeks opportunities for daily improvements in both small and large actions, ensuring the support team’s time is spent on value-added activities rather than repetitive tasks. • Tier 3 (N3) support.

🎯 Requirements

• ITSM / ITIL • Experience in Level 2 (L2) support: investigation, analysis and interpretation of logs, and troubleshooting production issues of complex technical solutions composed of multiple components from different vendors that communicate via various integration types (services, queues, files). • Experience using and creating scripts and runbooks/processes for incident handling. • Flexibility to operate in scenarios involving customer-critical systems. • Basic knowledge of relational databases (SQL Server, OracleDB, IBM DB2). • Basic knowledge of monitoring and observability tools (e.g., Dynatrace, GCP Log Explorer). • Intermediate knowledge of application troubleshooting (logs, queries, etc.). • Basic knowledge of RESTful APIs (Postman, Hoppscotch). • Exposure to backend development in Java (a plus). • Intermediate or fluent Spanish. • Experience with issue-tracking tools (Jira). • Experience with cloud systems (GCP). • Knowledge of messaging protocols and queuing systems (asynchronous processing, Pub/Sub).

🏖️ Benefits

• Health and dental insurance. • Meal and food allowance. • Childcare assistance. • Extended parental leave. • Partnerships with gyms and health & wellness professionals via Wellhub (Gympass) / TotalPass. • Profit sharing (PLR). • Life insurance. • Continuous learning platform (CI&T University). • Discount club. • Free online platform dedicated to promoting physical and mental health and well-being. • Pregnancy and responsible parenthood course. • Partnerships with online course platforms. • Language learning platform. • And many others.