Support Analyst

Job not on LinkedIn

🔥 12 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cientec Aceleradora

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2000

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Cientec Aceleradora is a Brazilian venture builder and accelerator that began in 2000 as a software development firm and evolved into a company that creates, incubates and manages innovative startups. It specializes in building vertical, product-focused businesses—particularly with roots in agricultural, environmental and resource-management software—while providing administrative, financial, HR and infrastructure support to its portfolio companies. Cientec runs an acceleration program, applies startup practices (lean, agile, OKR) and operates companies such as Ecovoice, Conveniar, Jungle, Mata Nativa and TacticUP.

📋 Description

• Provide technical support to client foundations • Assist users in making effective use of Conveniar solutions • Resolve issues and identify improvements that create value • Support clients through all available support channels • Ensure a consistent, high-quality customer support experience • Manage crises and conflicts • Engage internal teams when necessary • Conduct calls and remote sessions to diagnose and resolve issues • Respond to support tickets and answer questions about how the platform works

🎯 Requirements

• Bachelor’s degree in Technology, Business Administration, or a related field • Clear communication, empathy, and a consultative approach • Resilience when handling critical situations while remaining composed • Strong organizational skills to manage a high volume of simultaneous requests • Ability to work as part of a team and contribute to shared goals • Excellent written and verbal communication skills • Genuine interest in listening to, understanding, and helping customers overcome challenges • Experience with Jira is a plus • Database knowledge is a plus • Professional experience working with support foundations is a plus

🏖️ Benefits

• Life insurance • Health allowance • Home office allowance • Meal and food allowance • Flexible working hours • Education and language-learning allowance • Psychological support platform • Online learning and professional development platforms • Quality-of-life program (workplace exercise and ergonomics) • Collaborative, engaging, and fun work environment • Tenure-based additional compensation • Opportunities for personal and professional development