Global People Operations Manager

🔥 16 hours ago

🌐 Spain, Brazil – Remote

🇪🇸 Spain – Remote 🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👥 People Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cint

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

💼 Consulting

📣 Marketing

💰 Venture Round on 2016-01

Consulting • Marketing • Market Research

Cint is a leading global technology platform that provides a comprehensive marketplace for market research. The company operates the world's largest programmatic research marketplace, known as the Cint Exchange, which connects surveys with millions of respondents across 130 countries. Cint offers services such as media measurement and audience monetization, leveraging powerful technology to provide insights-driven companies with actionable data. With a focus on quality and trust, Cint uses advanced AI and machine learning tools to ensure the integrity and accuracy of the data collected. It serves a wide range of industries by offering tools for measuring the impact of advertising, conducting brand lift studies, and optimizing marketing strategies in real time. Cint is trusted by thousands of companies for its innovative approach to connecting businesses with the right survey participants efficiently and effectively.

📋 Description

• Lead a responsive, high-quality first line of People support with clear service levels, case management and risk-based escalation • Build team capability to resolve standard Employee Relations matters consistently • Own and continuously improve employee-lifecycle processes, the People knowledge hub, policies and guidance • Create clear ownership, handoffs and escalation paths while balancing global consistency with local requirements • Own operational performance of the HRIS and People data, including accuracy, controls and governance • Partner with People Technology on workflows, integrations and system improvements • Build ticketing, knowledge and self-service experiences • Redesign work before automating it and introduce AI-enabled workflows where valuable • Measure experience, quality, speed, scalability and capacity impact • Set and deliver the People Operations roadmap, moving from transactional execution toward problem-solving, employee experience and operational consulting • Use service insights to identify root causes and organisational opportunities • Lead operational management of Cint’s global benefits portfolio, including implementation, governance, vendor management and employee experience • Coach and develop a global People Operations and Employee Relations team • Lead a blended workforce of people and AI agents with clear roles, workflows and accountability

🎯 Requirements

• Significant experience leading a global People Operations, HR Operations, Shared Services, Employee Experience or related function, including developing global teams • Strong operational knowledge across employee support, Employee Relations, HRIS, People data, policies and the employee lifecycle • Track record of transforming operations, simplifying processes, improving service delivery and implementing workflow, self-service, automation or AI-enabled solutions • Experience establishing effective case management, ticketing or tiered support models • Strong systems thinking, analytical capability and stakeholder management • Ability to connect technology, process, policy, roles and employee experience • Curiosity about AI and emerging technology, balanced with pragmatism • Experience with AI-enabled HR workflows, HiBob or similar platforms, global Shared Services transformation, employee self-service or knowledge management, and/or a fast-moving international technology business would be a bonus

🏖️ Benefits

• Global benefits portfolio management • Employee support and Employee Relations services • Employee self-service, knowledge management, automation and AI-enabled workflows • Professional development through coaching and development of a high-performing global team • Remote work arrangement