TAM Customer Delivery Architect

🔥 0 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 10%

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Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔧 Hardware

🔐 Security

🏢 Enterprise

Hardware • Security • Enterprise

Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.

📋 Description

• Lead strategic engagement and architectural guidance for critical and complex ThousandEyes customers • Align ThousandEyes capabilities with customers’ long-term business objectives and network strategies • Cultivate executive-level customer relationships and advise on network observability, performance, and digital experience • Influence customer architectural decisions and advocate for ThousandEyes best practices • Mentor and coach TAMs on complex customer scenarios, architectural challenges, and strategic account management • Contribute to TAM methodologies, best practices, and internal knowledge sharing • Serve as the ultimate escalation point for challenging technical and strategic issues • Drive rapid resolution, proactive risk mitigation, and executive-level stakeholder communication • Represent the customer’s technical needs to Product Management and Engineering • Identify product gaps, advocate for feature enhancements, and help resolve systemic issues • Drive ThousandEyes adoption and optimal, high-availability deployment configurations • Develop and disseminate advanced architectural patterns and operational best practices • Monitor industry trends, competitive landscapes, and emerging technologies • Manage multiple concurrent, high-impact projects and strategic programs • Collaborate with Sales, Engineering, and cross-functional teams on customer success and strategic account planning • Create advanced technical documentation, playbooks, and training modules • Contribute to technical interviewing, assessment, and advanced onboarding of new TAMs

🎯 Requirements

• Bachelor’s degree with 12+ years of related experience, Master’s degree and 6+ years of related experience, or PhD with 5+ years of related work experience • Experience designing Cisco ThousandEyes solutions from planning to implementation • Experience designing, implementing, or troubleshooting enterprise or service provider networks • Experience with routing protocols such as BGP, OSPF, or EIGRP • Experience with networking technologies such as MPLS, SD-WAN, or QoS • Experience deploying, administering, or troubleshooting network infrastructure or applications in at least one public cloud environment (AWS, Azure, or GCP) or hybrid cloud architecture • Experience managing complex technical escalations involving enterprise customers and coordinating issue resolution with cross-functional teams, including Engineering, Product Management, or Technical Support • Experience turning customer business goals into a written technical plan with expected results, risks, and ways to measure customer use • Experience designing or guiding solutions that use artificial intelligence or machine learning, including how data is handled and reviewed for responsible use • Experience using customer usage or product performance data to identify changes that improve reliability or efficiency • Experience mentoring technical colleagues or creating training materials used by a team • Experience coordinating delivery with teams in more than one region or business area • Experience sharing technical practices through a customer presentation, team session, or industry event

🏖️ Benefits

• Opportunities to grow and build at Cisco • Worldwide network of experts and collaborators • Global-scale collaboration and impact

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