Senior Technical Account Manager

Job not on LinkedIn

🔥 1 hour ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Signify

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2000

🔒 Cybersecurity

🤝 B2B

☁️ SaaS

Cybersecurity • B2B • SaaS

Signify is a company under Accumuli that specializes in securing computer networks. They provide a secure alternative to passwords by offering two-factor authentication as an on-demand hosted service, enabling safe remote access to systems and information. With a focus on high-quality service, Signify has built a reputation for delivering reliable and flexible two-factor authentication solutions that are easy to deploy. The company is ISO27001 Certified, ensuring best-in-class information security practices. As a certified RSA MSSP partner, Signify also offers a range of managed security services to enhance network security for organizations.

📋 Description

• Integrate merchants using customized OMS/eCommerce API integrations and platforms including VTEX, Shopify, Magento, BigCommerce, and NetSuite • Interface with and assist customer-employed System Integrators and coordinate with internal teams on implementation support • Work cross-functionally with product, risk, marketing, and engineering to improve customer experience • Escalate unresolved customer issues to Billing, Claims, Chargebacks, Implementations, Customer Success, Product, and Engineering teams • Research and troubleshoot customer inquiries using appropriate technology and resources • Document and share best practices for internal use • Partner with Customer Success as the primary technical contact • Communicate integration status to client stakeholders and document milestone progress • Apply Signifyd’s implementation methods and current best practices • Maintain an organized onboarding and support ticket portfolio with transparent CRM updates • Own delivery of integration milestones, including bespoke requirements, success criteria, and timelines • Provide product feedback and guidance based on user needs • Provide Signifyd Console training to merchants when responsible • Become a subject matter expert and contribute knowledge across the business • Embody Signifyd values, serve as a role model, and support onboarding of new team members

🎯 Requirements

• A clear understanding of API terminology (e.g., GET, POST, PUT, JSON, Webhook, Listeners) and tools (e.g., Postman, Github) • Experience with JSON, Python, APIs, PHP, and/or other web, programming, scripting tools • Proficiency with reporting tools (Looker), troubleshooting tools (Postman, SQL) and management tools (Salesforce) • 6 years of technical experience with SaaS solutions • Ability to examine complex situations, develop associated action plans, and guide peers towards achieving key goals • Demonstrated passion for e-commerce or technology services • Excellent written communication and presentation skills • Timely responses to external and internal stakeholders • Resourceful, detail-oriented when needed, highly organized, and creative • Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment • Ability to lead conversations with executive stakeholders • Fluent English and Spanish • Background in eCommerce, financial/payment systems, and/or fraud mitigation is desirable • Portuguese language proficiency is desired • Resume must be submitted in English

🏖️ Benefits

• Health, Dental & Vision Insurance • Life Insurance of 24 months salary • Annual Performance Bonus • Christmas Bonus of 1 Month’s Salary • Food Vouchers • Stock Options • Paid Parental Leave • Flexible Work Arrangements • Telework Stipend for Home Internet • 12 Paid Vacation Days with 85% Vacation Premiums • Paid Holidays • Company Social Events • Signifyd Swag • Dedicated learning budget through Learnerbly • On-Demand Therapy for all employees & their dependents

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