ClearSource BPO
1001 - 5000 employees
🤝 B2B
☁️ SaaS
📡 Telecommunications
B2B • SaaS • Telecommunications
ClearSource BPO is a leader in integrating technology and innovation to provide cutting-edge solutions for customer experience management. The company utilizes artificial intelligence, speech analytics, generative AI, workforce management, agent assist, and automation to enhance customer care. ClearSource operates globally, with sites in the USA, India, Costa Rica, and the Philippines, supporting industries like renewable energy, financial services, healthcare, and eCommerce. Their approach focuses on quality solutions that ensure first-contact resolutions and building meaningful customer relationships. ClearSource is committed to exceptional customer service, driving growth and loyalty for their clients through seamless interactions and a focus on reducing costs and enhancing brand reputation.
Healthcare Account Representative
Job not on LinkedIn
🔥 0 minutes ago
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ClearSource BPO
1001 - 5000 employees
🤝 B2B
☁️ SaaS
📡 Telecommunications
B2B • SaaS • Telecommunications
ClearSource BPO is a leader in integrating technology and innovation to provide cutting-edge solutions for customer experience management. The company utilizes artificial intelligence, speech analytics, generative AI, workforce management, agent assist, and automation to enhance customer care. ClearSource operates globally, with sites in the USA, India, Costa Rica, and the Philippines, supporting industries like renewable energy, financial services, healthcare, and eCommerce. Their approach focuses on quality solutions that ensure first-contact resolutions and building meaningful customer relationships. ClearSource is committed to exceptional customer service, driving growth and loyalty for their clients through seamless interactions and a focus on reducing costs and enhancing brand reputation.
📋 Description
• Deliver high-quality customer service in alignment with ClearSource standards. • Support members and providers by addressing concerns promptly and effectively. • Ask relevant, insightful questions to accurately identify and resolve issues. • Accurately document customer interactions and transactions using approved systems and tools. • Adhere to established processes, protocols, company policies, and team guidelines. • Collaborate with fellow CSRs, internal departments, and clients to provide appropriate and timely solutions. • Complete all required compliance trainings within designated timelines. • Maintain schedule adherence, including assigned shifts, breaks, and meal periods.
🎯 Requirements
• Completed at least college-level education. • Minimum of 1 year experience in healthcare customer service within a call center environment. • Willing to participate in onsite training as required. • Possess excellent verbal and written communication skills.
🏖️ Benefits
• Medical and dental insurance (with free dependent coverage!) • Group life insurance for peace of mind. • Paid time off (PTO) – Because work-life balance matters. • Outstanding career growth opportunities – Learn, advance, and develop your career. • A fun, innovative, and energetic team culture – Be part of a company that values its employees • Skills and leadership development to help you reach your full potential. • Free meal for onsite employees
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