Account Manager

🔥 2 hours ago

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Sinch

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 $48.8M Post-IPO Debt - Sinch on 2024-09

Consulting • Logistics • Marketing

Sinch is a global communications platform (CPaaS) that provides APIs and applications for messaging, voice, email, verification, and conversational AI, along with network connectivity and telco services. It enables businesses to run marketing campaigns, send notifications and alerts, verify identities, and support customers across SMS, RCS, WhatsApp, email, and voice channels, backed by large-scale operator connections and infrastructure. Sinch serves enterprises and communication providers with scalable, secure messaging and voice infrastructure and developer-focused APIs and tools.

📋 Description

• Identify and secure opportunities to grow our existing accounts by building trust and engagement with your customers • Be a trusted advisor to customers to understand their challenges and goals • Identify opportunities to introduce new communication products from the ClickSend product stack • Develop an in-depth understanding of ClickSend’s technology and solutions • Create and update account plans to ensure retention and growth objectives are met/exceeded • Achieve monthly/quarterly/annual revenue goals set by leadership • Build relationships with multiple stakeholders and influence them positively • Set a recurring check-in cadence with existing customers and proactively address any potential roadblocks to mitigate future risk • Develop High Value customers, creating use case details and reports via QBRs • Present customer feedback to multiple internal and external teams in an effort to continually improve our services/development roadmap

🎯 Requirements

• Account management, sales and/or customer success experience ideally within a SaaS or CPaaS business • Experience managing accounts across all segments, mainly SMB • Solution-selling experience with a proven ability to understand customer problems, create solutions, communicate ROI and negotiate • Experience working with other team members such as pre-sales and customer success to deliver an excellent customer journey • The ability to navigate through a comprehensive tech stack including Salesforce, Intercom, Slack, etc. • Drive to expand customer relationships, find growth opportunities and prospect deeper within an account • Must be responsive and able to shift priorities readily and have a high level of determination to succeed • Proven ability to manage an opportunity pipeline and forecast accurately • Excellent written and verbal communication skills, meaning that you are comfortable working online and effective with written communication quickly.

🏖️ Benefits

• Competitive salary with full benefits and a rewarding commissions structure • Generous time off • Full Health Benefits or local equivalency • Working from home, no travel required • A day off for your birthday • Subsidized gym memberships • Coaching and career development support • A healthy and positive work environment