Mid-Level Customer Success Analyst – Expansion Focus

🔥 14 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 42 days.
• No salary listed.

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Clicksign

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

💼 Consulting

⚖️ Legal

💳 Fintech

💰 $3.2M Venture Round on 2022-12

Consulting • Legal • Fintech

Clicksign is a leading Brazilian platform for electronic signatures, providing businesses with a secure and legally valid way to sign documents online. With innovative features such as integration via API, automated document generation, and a focus on user-friendly experiences, Clicksign streamlines the signing process, promoting efficiency and compliance in various sectors including finance, healthcare, and human resources. The company prides itself on its security certifications and adherence to legal standards in electronic signatures.

📋 Description

• Build relationships across all lines of business within assigned accounts. • Contribute to customer success throughout the customer lifecycle by proactively engaging with Clicksign teams, identifying expansion opportunities and reducing churn risk. • Monitor and contribute to customer portfolio satisfaction, metrics, engagement, and retention using available tools, proposing improvement actions when necessary. • Contribute to and propose continuous improvement initiatives aimed at delivering the best customer experience and ensuring product fit, collaborating and sharing insights with Clicksign’s Solutions and Product teams. • Follow up on and record customer requests through the team’s official communication channels. • Drive upsell and cross-sell opportunities by presenting additional solutions that address customer needs.

🎯 Requirements

• Previous experience in Customer Success, with a focus on revenue expansion, or in a commercial/sales role. • Ability to build strong, long-term customer relationships. • Excellent verbal and written communication skills. • Consultative negotiation skills to offer upsell and cross-sell opportunities. • Analytical ability to interpret data and make metric-driven decisions. • Proactivity, organization, time management, and results orientation. • Nice to have: Experience in the SaaS market. • Nice to have: Knowledge of or experience with HubSpot CRM.

🏖️ Benefits

• 100% remote work. • A trust-based culture focused on results, challenges, and continuous learning. • Autonomy and ownership in a highly collaborative and empathetic environment. • A feedback culture, including 1:1s with supportive leadership and no micromanagement. • Comprehensive benefits, including meal/food allowance, childcare, home office, health, education and culture allowances, Gympass, birthday day off, discounts on therapy and English courses, and other partner benefits.

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