Customer Success Manager

Job not on LinkedIn

🔥 5 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

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• Jobs at this company usually fill in 55 days.
• No salary listed.

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Loadsmart

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📦 Logistics

🚗 Transport

☁️ SaaS

💰 $200M Series D on 2022-02

Logistics • Transport • SaaS

Loadsmart is a company that specializes in providing advanced freight and logistics solutions. They offer a range of services including managed transportation, freight planning, and execution, as well as multimodal shipping capabilities such as FTL, LTL, PTL, and drayage. Loadsmart leverages technology and artificial intelligence through tools like ShipperGuide TMS and FreightIntel AI to optimize freight operations, reduce costs, and enhance efficiency. Their solutions include a robust Transportation Management System, dock scheduling software, and visibility tools for yards and assets. Loadsmart also offers digital brokerage services and tools to optimize carrier networks and fleet operations. They are committed to transforming logistics through innovative technology and real-time data insights.

📋 Description

• Monitor onboarded customers to ensure product adoption and partner with the Onboarding team to support achievement of milestones • Guide onboarded customers through their lifecycle by understanding business needs, key objectives, and technical capabilities • Identify and manage risks related to customers’ expected results, product adoption, disengagement, and dissatisfaction • Identify and leverage opportunities that improve customer results and help products evolve • Ensure contract renewals • Retain customers whose departure can be avoided • Upsell and cross-sell additional services • Drive resolution of account issues involving billing, support, product, and other departments • Represent the voice of the customer and provide feedback to Sales, Product, Finance, Support, and other departments • Interview and survey customers according to the feedback-gathering process • Learn the product in depth and become a subject matter expert in system functionality • Monitor customer interactions with Support and help drive resolution • Contribute to building and strengthening onboarding, ongoing service models, and processes

🎯 Requirements

• 2+ years of experience as a Customer Success Analyst or Account Manager for SaaS products • Proven track record of working in a customer-facing role • Excellent English language skills • Strong communication skills, both written and verbal, to effectively understand and communicate customer expectations • Customer-oriented: genuine interest in the customer’s business and in what the customer says and expects • Problem-solving: ability to clearly define and deliver technical solutions that drive customer satisfaction and business results • Interpersonal intelligence: ability to read between the lines and to ask difficult or uncomfortable questions to customers • Influence: ability to map customers’ internal political environment and to positively influence the decision-making process • Data analysis: ability to understand and interpret data with a focus on generating insights • Results-oriented: ability to understand the goal, keep yourself motivated and consistently keep focusing on the outcome, no matter the obstacles • High technical aptitude and overall understanding of technology • Experience with CRM, preferably Salesforce, is a plus

🏖️ Benefits

• Competitive base salaries • Extremely competitive Equity package • Loadie Time Off — PTO and sick days without a limit

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