Customer Success Analyst – Fluent Spanish

Job not on LinkedIn

🔥 19 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 61 days.
• No salary listed.

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Trakto

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🤝 B2B

📣 Marketing

B2B • Marketing • Advertising

Trakto is an innovative platform that enables brands to create and scale marketing materials efficiently. With features like a full design editor and advanced video editing capabilities, Trakto allows users to produce advertisements in various formats with ease. The platform integrates seamlessly with the Google ecosystem, streamlining the management and optimization of advertising content while maximizing productivity and minimizing reliance on external agencies. Trakto is designed to help businesses enhance their branding and increase conversion rates through intuitive design processes.

📋 Description

• Lead onboarding and training for Spanish-speaking customers and users, ensuring rapid platform adoption • Support customers through multiple channels (WhatsApp, email, video conferencing, and customer support software) in Spanish and Portuguese • Actively, proactively, and personally manage a portfolio of customers • Monitor health metrics, including NPS, CSAT, platform usage, and churn risk • Understand each customer’s creative context to guide the strategic use of Trakto • Identify expansion opportunities (upsell/cross-sell) and flag cancellation risks • Prepare periodic performance reports for the customer portfolio • Collaborate with Product and Technical Support to share customer feedback and prioritize improvements • Work with multiple products across the Trakto ecosystem, including SaaS, AI, and creative services

🎯 Requirements

• Fluent or native-level Spanish (written and spoken communication, supporting LATAM customers) • Fluent Portuguese • Previous experience in Customer Success, Customer Experience, or B2B Customer Support • Strong communication and organizational skills, with the autonomy to manage an assigned customer portfolio • Comfortable using support and CRM tools (e.g., Zendesk, Freshdesk, HubSpot, or similar) • Experience in technology/SaaS companies (a plus, but not required) • Experience in marketing, content production, social media, design, or agencies (a plus, but not required) • Intermediate or advanced English (a plus, but not required) • Experience with onboarding, churn reduction, or account expansion (a plus, but not required)

🏖️ Benefits

• 100% remote work • Flash Multibenefits card • Employment under either CLT or PJ arrangement

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