Mid-Level Customer Success Analyst, Engagement – Top Accounts

Job not on LinkedIn

🔥 1 hour ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 34 days.
• No salary listed.

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Omie

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

☁️ SaaS

💳 Fintech

🛍️ eCommerce

SaaS • Fintech • eCommerce

Omie is a cloud-based ERP system designed to simplify business management for small and medium enterprises. It offers comprehensive solutions for financial management, sales control, and inventory management, helping businesses to operate more efficiently and effectively. With features such as automated processes, real-time financial monitoring, and seamless integration, Omie empowers entrepreneurs to unlock their growth potential and streamline their operations.

📋 Description

• Understand customers and their objectives, transforming use of the Omie ecosystem into practical results; • Manage a portfolio of Top Accounts, ensuring adoption, engagement, and the continuous generation of value; • Diagnose customers’ businesses and pain points, defining and executing success plans aligned with each account’s strategic objectives; • Develop deep knowledge of the Omie ecosystem and identify opportunities to expand solution usage; • Act as the primary point of contact for customers, building relationships with stakeholders at different levels; • Lead executive meetings, maintain close contact, and conduct recurring interactions, ensuring a personalized, high-quality experience; • Anticipate risks, mitigate potential churn, and identify opportunities for growth and revenue expansion; • Monitor health, engagement, and usability metrics, turning data into action plans and customer success strategies; • Partner with Product, Sales, and other internal teams to deliver the best possible customer experience.

🎯 Requirements

• Previous experience in Customer Success, preferably at SaaS companies; • Experience managing strategic portfolios, working with Enterprise customers, large accounts, or Top Accounts; • Proven track record in retention, expansion, and revenue maximization initiatives across the customer base; • Consultative, clear, proactive, and results-oriented approach; • Excellent communication skills and the ability to build strong relationships with stakeholders of diverse backgrounds and levels; • Ability to manage multiple demands, prioritize independently, and remain focused on high-impact deliverables; • Comfortable analyzing data and translating it into strategies and action plans; • Adaptable and comfortable in dynamic environments, with a positive outlook toward change and challenges; • Passion for delivering value, strengthening relationships, and driving customer success; • Knowledge of CRM tools (HubSpot) and Customer Success platforms.

🏖️ Benefits

• Dental Plan | Amil Dental • Health Plan | Bradesco Saúde • Mental Health Platform • Telemedicine Platform • Life Insurance | Prudential • Pharmacy Benefit • Gym Allowance • Birthday Day Off • Flexible Meal Voucher • Home Office Allowance • Childcare Assistance • Transportation Voucher and Company Shuttle • Discount Platform (Allya, SwileShop, and Dell) • Educational Benefits • Travel Benefits • Pet Health Plan • SESC Benefits • Profit-Sharing Program (PPRL)

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